Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Rashmi Rashmi

Wolverhampton,West Midlands

Summary

Dedicated professional with 3.5 years of experience in Care. Expertise in communication skills, solution-focused techniques, and care team coordination. Proficient in care staff training, complaint handling and resolution, and client assessment and care planning. Demonstrates strong teamwork, quick learning abilities, and tailoring care plans to individual needs while upholding confidentiality. Skilled in medication administration and adept at managing and mentoring teams. Committed to enhancing care delivery and achieving excellence in client outcomes.

Overview

9
9
years of professional experience
6040
6040
years of post-secondary education
1
1
Certification

Work History

Senior Care Assistant / Service Manager

Trinity care beds and Northants
Harrow , Wolverhampton, London , West midlands
12.2023 - Current
  • Ensured customers received excellent service by going the extra mile to assist with needs, requirements and requests.
  • Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
  • Coordinated meetings with staff to delegate tasks, communicate targets and determine individual priorities.
  • Coordinated interviews, reference checks and onboarding processes for new hires, ensuring a smooth transition into the company.
  • Conducted regular staff appraisals to maintain high standards of care provision.
  • Ensured high-quality care by regularly reviewing and improving care plans. Facilitated client assessments for personalised care plan development.
  • Coordinated outreach programmes to increase community engagement and awareness about our services.
  • Facilitated training sessions, enhancing staff competence and knowledge base.
  • Managed staff rotas for optimal coverage during peak periods.
  • Fostered a supportive work environment through regular staff training sessions.

Carer/ Senior Care Assistant

Care Outlook
Reading, United Kingdom
10.2021 - 08.2022
  • Provided services to elderly residents in compliance with current health and safety legislation and CQC standards and guidelines.
  • Administered schedule and rota coordination for care workers, utilizing people planner and one touch.
  • Coordinated appointments with healthcare professionals for routine check-ups and treatments.
  • Demonstrated patience whilst dealing with challenging behaviours from dementia patients.
  • Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Responded swiftly to emergency situations, protecting patient well-being.

Support Worker

Comfort Care Services
Hayes, United Kingdom
02.2018 - 09.2021
  • Assisted clients with daily household tasks including cleaning, laundry and food preparation.
  • Provided social, physical and emotional support to assist young adults with integrating into local community.
  • Escorted them to shops, medical appointments, activity clubs and special events, tailoring service to meet mobility and personal needs of individuals.
  • Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
  • Ensured clients were correctly taking prescribed medications, maintaining optimal health.
  • Handled challenging behaviours calmly, maintaining a peaceful environment for all residents.

Secondary School Principal

MDN Global School
Kaithal, India
01.2016 - 01.2018
  • Managed school administration, timetables, registration and introductions.
  • Interacted positively with pupils, families and staff to demonstrate conduct expectations of teaching and administrative personnel.
  • Spot check classroom teachings and evaluated teacher instructional techniques and student responses.
  • Maintained high standards of discipline within the school leading to a safer learning environment.
  • Enhanced parent-teacher relations by organising regular meetings and events.

Education

B. Tech. - Computer Science and Engineering

Kurukshetra University
India

Senior Secondary , 12th - English , Maths and Science

Govt Senior Secondary School
India

Secondary , 10th - English , Maths and Science

Govt Sen Sec School
India

Skills

  • Solution-focused techniques
  • Care team coordination
  • Complaint handling and resolution
  • Client assessment and care planning
  • Confidentiality upholding
  • Medication Administration
  • Managing and mentoring
  • People-Oriented nature
  • Staff training and development
  • Team Leadership
  • Listening to patients' needs

Certification

  • NVQ Level 3 Health and Social Care
  • Certified Trainee Trainer
  • Privacy and Dignity
  • Advance Care Planning & Record Keeping
  • Learning disabilities awareness
  • Dementia Awareness
  • Safeguarding of vulnerable Adults
  • All other mandatory trainings completed

Personal Information

Visa status: Presently on Skilled Worker Visa.

Timeline

Senior Care Assistant / Service Manager

Trinity care beds and Northants
12.2023 - Current

Carer/ Senior Care Assistant

Care Outlook
10.2021 - 08.2022

Support Worker

Comfort Care Services
02.2018 - 09.2021

Secondary School Principal

MDN Global School
01.2016 - 01.2018

B. Tech. - Computer Science and Engineering

Kurukshetra University

Senior Secondary , 12th - English , Maths and Science

Govt Senior Secondary School

Secondary , 10th - English , Maths and Science

Govt Sen Sec School

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Rashmi Rashmi