Jonpaul Burke

As a Serivce Manager I remain well informed on policy or regulatory changes impacting your designated area of work e.g. homelessness, mental health, supported housing, employment services.

Understand the needs and ambitions of current and future customers, partners and commissioners.

Use this knowledge to develop our service offer and ensure we provide homes and services our customers are proud of.

Proactively promote LiveWell with targeted partners i.e. commissioners and funders across employment, housing, health, social care and the voluntary sector.

Work closely with the Head of Business Development and Contracts team on business development opportunities. Provide insight and data to support with business retention and development activity.

Oversee the development of annual plans for each service taking a highly collaborative and engaging approach to developing the plan with teams.

Ensure that the annual plan sets clear aims, objectives and targets for each service. Work with the Quality and Impact Manager to ensure that these are embedded, monitored and achieved.

Work closely with Project Leads, Programme Leads and Team Leaders to ensure contractual obligations are fully understood and that we deliver high performance against our contracts.

Oversee the budget for the portfolio, providing leadership on effective budget setting, ongoing financial control and delivering value for money.

Work closely with the Head of Business Development and Contracts to ensure effective oversight and governance of LiveWell contracts.

Provide data and insight to the Head of Business Development and Contracts to support contract negotiations and annual uplift processes.

Where the role requires, work effectively with colleagues across the organisation on ensuring there is robust management of LiveWell assets

Role model excellent leadership on health and safety, risk management and safeguarding. Ensure that the organisational processes governing health and safety, risk and safeguarding are upheld in our LiveWell services.

Operate within the Performance Management framework of SYHA and provide leadership which drives great performance in service of our customers and organisational objectives.

Contribute and lead for your area on organisational and workforce development and training initiatives.

Work with the Quality and Impact Manager to drive a culture of continuous improvement, using data and stakeholder/ customer feedback to shape our services and the support offered.

Demonstrate and role model leadership behaviours which create an inclusive, fair, and equitable environment, actively tackling discrimination when you encounter it.

Provide leadership to operational managers and work with them to ensure policies regarding wellbeing, recruitment and other H.R.

Contribute to the Association’s operational, strategic and business planning processes and work with the Executive Directors to ensure that SYHA’s objectives are implemented and achieved.

Provide input and strategic insight to the SYHA Board when required to do so for your areas of specialism.

• Managed complex cases involving mental health and substance misuse issues, resulting in improved living conditions for service users.
• Designed individualised care plans that reflected each client's unique needs and preferences.
• Conducted community outreach programmes, facilitating access to essential support services for vulnerable individuals.
• Advocated for clients' rights to healthcare and social services assistance.
• Conducted thorough assessments of client socio-economic status which helped tailor more effective aid interventions.
• Increased client independence with the development of personalised coping strategies.
• Coordinated with multi-disciplinary teams to create comprehensive care plans.
• Maintained up-to-date case records for accurate documentation of progress or concerns.
• Advised families on available resources and services, enabling informed decision-making regarding care options.
• Assessed client needs for appropriate referral to specialist services.
• Improved service user well-being by providing emotional support and practical advice.
• Facilitated group therapy sessions, enhancing interpersonal skills amongst participants.
• Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
• Developed strategic partnerships within the local community, enhancing service provision opportunities for clients.

• Managed budgets diligently, controlled unnecessary expenditure on projects.
• Promoted team collaboration for more innovative solutions in projects.
• Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
• Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.

• Promoted positive behaviour amongst service users through effective role modelling techniques.
• Managed difficult situations calmly whilst maintaining professional conduct.
• Facilitated open lines of communication between staff members, fostering a supportive work environment.
• Delivered high standards of care by adhering to organisational policies and procedures.

• Streamlined communication between doctor and patients by explaining medical jargon simply and clearly.
• Applied clinical skills to administer IVs, injections, and catheters accurately and safely.
• Administered medication for better control over patients' symptoms.
• Followed strict hygiene protocols during all clinical procedures; minimised cross-contamination risks significantly.
• Delivered high-quality patient care to enhance recovery process.
• Performed wound dressings, reducing risk of infection or further complications.
• Observed changes in patient conditions; reported to appropriate healthcare personnel promptly.
• Liaised effectively with multidisciplinary team, ensuring seamless patient care delivery.

• Demonstrated responsibility and commitment by maintaining good academic standing while balancing part-time job and extracurricular activities.

• Demonstrated responsibility and commitment by maintaining good academic standing while balancing part-time job and extracurricular activities.

• Demonstrated responsibility and commitment by maintaining good academic standing while balancing part-time job and extracurricular activities.