Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Accomplishments
References
Work availability
My Contact Details
Timeline
RegisteredNurse
Emmanuel Emeka Ochei

Emmanuel Emeka Ochei

Healthcare Community Support Worker - NVQ Level 3 Adult Care
Sittingbourne,Kent

Summary

I am an experienced community healthcare support worker in Community Complex Healthcare, Private Residential Clients, Domiciliary/Home Based Care, Hospice, Care Homes, Residential Care, Nursery and Hospitals. In the United Kingdom, my over 15 months UK work experience in care have been with Krystal Solutions Limited, Newcross Healthcare, Superior Healthcare & Nursing Services and Superior Healthcare Group where I have worked in several care settings. I am aware that my services to clients is in high demand. My full UK driving license card as well as owning a vehicle have also increased my chances of being preferred; as I am able to do all care settings seamlessly all around Kent, taking on challenging new role harnessing interpersonal skills, collaboration and problem-solving.

My interest in care started during the COVID-19 Pandemic in South Africa. As a permitted essential services worker during the Corona Virus Pandemic, I started my social care journey working to provide supplies for elderly people, families, individuals in their homes and in care homes who were restricted during the imposed lockdown in South Africa during the COVID-19 "Hard Lockdown" which lingered on for nearly 30 months as the country and the entire world navigated through the various covid variants, travel and vaccination protocols. Woolies Dash and Onecart apps exposured me extensively to challenging environments and clientele where I had to implement management techniques, delivered engaging care support and assisted people who were restricted by the COVID-19 regulations and quarantined, to access all their supplies from Dischem Pharmacy, Clicks Pharmacy, Woolworths foods, Pick and Pay Stores, Game Stores, Makro stores, Foodlovers Market via the app wrapped and provided to them in their homes, care facilities. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

7
7
years of professional experience
11
11
years of post-secondary education
50
50
Certification

Work history

Complex Care Support Worker

Superior Healthcare Group
Whitstable, Kent
02.2024 - Current
  • Domiciliary & Home Complex Care.
  • Medication Administration Competency.
  • Created targeted support programmes based on client interviews and assessments.
  • Ligature Rescue Competency.
  • Complex Care Skills - PEG, TRACHEOSTOMY.
  • Spinal and Acquired Brain Injury Competency.
  • Responded proactively to changing circumstances for optimised service user care.
  • Attended regular training and supervision workshops for improved service user support.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Built positive, productive client relationships for enhanced social support.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Improved efficiency and productivity by acquiring new skills.
  • Analysed data and information to identify issues and create tailored solutions.
  • Developed plans and strategies to promote continuous improvement.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Increased customer satisfaction by resolving issues.
  • Completed customer orders with speed and accuracy.
  • Used assessment findings to action necessary care plan adaptations.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Maintained confidential case documentation in line with data protection regulations.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.

Care Coordinator/Line - Manager

Krystal Solutions Limited
Sittingbourne, Kent
09.2023 - Current
  • Domiciliary & Home Based Care.
  • Promoted independence and positive wellbeing when working with vulnerable adults.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Collaborated with officials to prepare required legal documentation for court proceedings.
  • Conducted new business assessments, producing individual support plans and risk assessments to determine scope of service.
  • Responded proactively to changing circumstances for optimised service user care.
  • Created targeted support programmes based on client interviews and assessments.
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Responded efficiently to day-to-day changes in care and support packages.
  • Partnered with external support networks to deliver holistic client care.
  • Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
  • Used assessment findings to action necessary care plan adaptations.
  • Maintained confidential case documentation in line with data protection regulations.
  • Adhered to health and safety requirements in all aspects of care.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Built positive, productive client relationships for enhanced social support.
  • Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
  • Raised awareness of service by liaising and maintaining partnerships with local community organisations.
  • Attended regular training and supervision workshops for improved service user support.
  • Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
  • Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Managed and monitored branch rostering requirements of individual care teams.
  • Observed and respected patient dignity, privacy and independence to encourage communication.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Assisted with infection control through social distancing and PPE wearing.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Handled high volume calls to address customer inquiries and concerns.
  • Analysed data and information to identify issues and create tailored solutions.
  • Forecasted sales trends to plan team resourcing.
  • Served customers to drive sales and deliver top-quality experiences.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Developed plans and strategies to promote continuous improvement.
  • Operated machinery to achieve targets while following regulations.
  • Supported team by demonstrating respect and willingness to help.
  • Carried out day-to-day duties accurately and efficiently.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
  • Increased new business connections and revenue generation opportunities by improving networking strategies.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
  • Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Liaised with clients to identify and target inefficiencies in business controls, process gaps and workflow discrepancies.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Identified and implemented improvements to address and resolve office workflow inefficiencies.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.
  • Acquired new customers through improved conversion techniques.
  • Designed and implemented training to further develop staff based on business goals.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Sourced and corrected strategic and tactical problems impacting business and sales management.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Streamlined processes to improve and optimise office operations.
  • Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
  • Prepared and reviewed procedural documents for daily operations.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Represented organisations at seminars, conferences and business events.
  • Prepared short- and long-term forecasting functions to inform company objectives and financial decision-making.
  • Created classification systems to manage archives.
  • Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
  • Recruited top-performing candidates to build staff retention and team performance.
  • Enhanced operations and implemented technological innovations in collaboration with senior leadership.
  • Boosted outreach and drove market interest by creating innovative marketing plans and strategies.
  • Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Improved efficiency and productivity by acquiring new skills.
  • Leveraged strategic networking to create new business opportunities.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Replenished stock and processed deliveries to maximise product availability.
  • Assigning staff rota.
  • Medication Administration.
  • Mustering Staff to work and taking staff queries.

Healthcare Assistant

Superior Healthcare & Nursing Services
Whitstable, Kent
06.2023 - Current
  • KCC Support worker @ ClearSprings Ready Homes, Whitstable (Agency Staff).
  • Support worker @ COT - Farm View/Lockhart Place, Ashford (Agency Staff).
  • Health care assistant/support worker @ Ellenor Hospice, Gravesend (Agency Staff).
  • Health care assistant/support worker @ Aspirations, Capel Bungalow (Agency Staff).
  • Health care assistant/support worker @ Strode Park Lady Dane, Faversham (Agency Staff).
  • Health care assistant/support worker @ Strode Park Foundation, Herne Bay (Agency Staff).
  • Health care assistant/support worker @ Maurice Lodge & Nursing Care Home, Broadstairs (Agency Staff).
  • Health care assistant/support worker @ St Martins Care Home, Whitstable (Agency Staff).
  • Health care assistant/support worker @ The Avante Care and Support Ltd, Pilgrims View, Snodland (Agency Staff).
  • Support worker @ Optima Care Sweechbridge, Herne Bay (Agency Staff).
  • Health care assistant/support worker @ Martha Trust, Deal (Agency Staff).
  • Health care assistant/support worker @ Choice Support, Maidstone (Agency Staff).
  • Health care assistant/support worker @ Kent Autistic Trust, Faversham (Agency Staff).
  • Health care assistant/support worker @ Miramar Care Home, Herne Bay (Agency Staff).
  • Health care assistant/support worker @ Little Oysters Care Home, Sheerness (Agency Staff).
  • Health care assistant/support worker @ Townsend Montessori, Maidstone (Agency Staff).
  • Health care assistant/support worker @ Temple Ewell Care Home, Dover (Agency Staff).
  • Health care assistant/support worker @ Highfield Care Home, Birchington (Agency Staff).
  • Health care assistant/support worker @ Pilgrims Care Home, Tunbridge (Agency Staff).
  • Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
  • Positioned, lifted and transported patients with limited mobility.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Submitted reports to manager regarding status of client.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Thoroughly sterilised and sanitised clinical equipment and accessories.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped design and update treatment plans based on progress and health developments.
  • Actively developed professional healthcare competencies through regular training.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Explained treatments and hospital processes to patients.
  • Maintained up-to-date patient records to enable care continuity between support providers.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Worked closely with nurses to maintain optimum levels of communication.
  • Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Massaged patient tissue and delivered other non-pharmacological pain relief.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Assembled and dismantled equipment required by healthcare professionals.
  • Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
  • Monitored client health conditions and reported immediate issues to manager.
  • Monitored patients' conditions closely and escalated concerns to senior staff.
  • Safely and securely transported patients using hoists and wheelchairs.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Assisted with rehabilitative care following treatment plans established by health professionals.
  • Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
  • Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Safely escorted patients to and from medical appointments and hospital visits.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Updated families regularly on patient progress and treatment plan changes.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Participated in personal development initiatives to enhance service delivery and patient care.
  • Successfully delivered on tasks within tight deadlines.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Delivered tailored assistance to customers with disabilities.
  • Oversaw daily operations to achieve high productivity levels.
  • Conducted testing to diagnose system faults.
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Wrote reports outlining project progress and results.
  • Kept appropriate stock levels to match expected demand.
  • Assisted with infection control through social distancing and PPE wearing.

Healthcare Assistant

Newcross Healthcare
Sittingbourne, Kent
02.2023 - Current
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Actively developed professional healthcare competencies through regular training.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Safely and securely transported patients using hoists and wheelchairs.
  • Monitored client health conditions and reported immediate issues to manager.
  • Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Assisted with rehabilitative care following treatment plans established by health professionals.
  • Maintained up-to-date patient records to enable care continuity between support providers.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Worked closely with nurses to maintain optimum levels of communication.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Monitored patients' conditions closely and escalated concerns to senior staff.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Positioned, lifted and transported patients with limited mobility.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Consistently arrived at work on time and ready to start immediately.
  • Replenished stock and processed deliveries to maximise product availability.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Supported team by demonstrating respect and willingness to help.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Handled chemicals and waste in line with COSHH regulations.
  • Prevented cross-contamination by sanitising utensils and surfaces.

Senior Care Assistant

Krystal Solutions Ltd
Sittingbourne, Kent
12.2022 - Current
  • Domiciliary Care/Home Based Care.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
  • Assembled and dismantled equipment required by healthcare professionals.
  • Organised activities and exercises to promote physical and mental well-being.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Completed care plan documentation to chart progress and improve resident health outcomes.
  • Helped design and update treatment plans based on progress and health developments.
  • Monitored junior staff to assess care provisions and implement continued best practices.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Administered medications in line with care plans and nursing team guidance.
  • Collaborated with additional care providers to ensure seamless patient support.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Massaged patient tissue and delivered other non-pharmacological pain relief.
  • Promptly addressed and resolved performance concerns to maintain safe, effective care provisions.
  • Encouraged participation in social activities, promoting positive socialisation and community inclusion.
  • Positioned, lifted and transported patients with limited mobility.
  • Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Aided midwives with patients during pregnancy and birth.
  • Performed household tasks such as cleaning, vacuuming and cooking.
  • Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Assisted with rehabilitative care following treatment plans established by health professionals.
  • Updated families regularly on patient progress and treatment plan changes.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Monitored client health conditions and reported immediate issues to manager.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Submitted reports to manager regarding status of client.
  • Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Provided holistic care through support across leisure pursuits and creative activities.
  • Applied positive customer service approach to increase satisfaction levels.
  • Analysed data and information to identify issues and create tailored solutions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Consistently arrived at work on time and ready to start immediately.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Oversaw daily operations to achieve high productivity levels.
  • Created and maintained displays and signs.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Improved efficiency and productivity by acquiring new skills.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Conducted testing to diagnose system faults.
  • Handled high volume calls to address customer inquiries and concerns.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Kept appropriate stock levels to match expected demand.
  • Operated machinery to achieve targets while following regulations.
  • Replenished stock and processed deliveries to maximise product availability.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Served customers to drive sales and deliver top-quality experiences.

Musical Director

LoveWorld SK
Sittingbourne, Kent
11.2022 - Current
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Supported team by demonstrating respect and willingness to help.
  • Recruited talented musicians and singers for performances.
  • Altered arrangements to suit singer and musician range and capabilities.
  • Maintained up-to-dateknowledge, enhancing current and future performances in line with contemporary industry trends.
  • Conducted singers and musicians in delivering pieces with passion and precision.
  • Offered one-to-one and group vocal coaching, enhancing musician capabilities and confidence and improving overall performance standards.
  • Harmonised accurately within vocal group and choir arrangements.
  • Practised regularly to maintain and develop musical skill.
  • Upheld rigorous rehearsal schedule to maintain high standards of performance matching audience expectations.
  • Selected musical pieces to match performance objectives and allocated parts to musicians and vocalists.
  • Arranged compositions to suit performance purposes.
  • Liaised with fellow musicians, vocalists and musical directors to establish clear approaches for each piece.
  • Collaborated well to achieve faultless group performances.
  • Developed innovative arrangements and scores, enhancing musicality of performances.
  • Performed solo compositions with confidence and conviction.
  • Used outstanding communication and leadership abilities to motivate and inspire.
  • Adapted vocal approaches to different genres of music, types of performances and group dynamics.
  • Created new musical pieces for specific performances or wider use.
  • Practised daily to perfect vocal pieces and prepare for performances.

Driver Agent

Woolies Dash Pty Ltd
Johannesburg, South Africa
03.2021 - 09.2021
  • App Based Support.
  • Accepted and organised work requests using company app.
  • Maintained clean, well-functioning vehicle through regular attention and care.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Retained excellent local area knowledge to plan optimal routes.
  • Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
  • Carried out complex manoeuvres in busy, high pressure environments.
  • Delivered customer orders within target timeframes.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Provided accurate time and cost estimations for journeys.
  • Communicated clearly with dispatch centre about route changes and customer issues.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Covered weekend shifts to optimise service levels.
  • Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
  • Applied personal road knowledge and GPS application to set shortest routes.
  • Avoided road congestion by taking alternative routes where possible.
  • Planned routes and schedules to achieve consistent service availability.
  • Submitted required documentation upon journey completion.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Followed safe driving practices for safety of fellow travellers and passengers.
  • Cleaned vehicle's interior and exterior to meet high presentation standards.
  • Offered flexible working patterns to meet peak business demands.
  • Regularly updated control centre on location and availability .
  • Submitted reports regarding issues and concerns to manager.
  • Accepted and received job information through digital app.
  • Used equipment to help load and unload passengers with physical disabilities.
  • Drove van for timely delivery of parcels and mail following government standards.
  • Used on-board navigation systems to plan journeys effectively, meeting estimated delivery times.
  • Selected most appropriate route, accounting for weather and road closures.
  • Completed customer orders with speed and accuracy.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Delivered services to customer locations within target timeframes.
  • Improved efficiency and productivity by acquiring new skills.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Served customers to drive sales and deliver top-quality experiences.
  • Handled high volume calls to address customer inquiries and concerns.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Developed plans and strategies to promote continuous improvement.
  • Reviewed customer history to recommend appropriate products and services.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Fulfilled client requests within agreed timeframes to maintain satisfaction.
  • Managed customer relationships to achieve high satisfaction rate.
  • Used interpersonal skills to deliver excellent internal and external customer service.
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied positive customer service approach to increase satisfaction levels.

Driver Agent

Onecart Pty Ltd
Johannesburg, South Africa
07.2020 - 01.2021
  • App Based Support.
  • Assisted passengers with managing and securing personal belongings.
  • Updated monthly mileage records to track trends and identify improvements.
  • Accepted and organised work requests using company app.
  • Retained excellent local area knowledge to plan optimal routes.
  • Carried out complex manoeuvres in busy, high pressure environments.
  • Delivered customer orders within target timeframes.
  • Washed and polished service vehicles to maintain professional appearance.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Provided accurate time and cost estimations for journeys.
  • Communicated clearly with dispatch centre about route changes and customer issues.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Covered weekend shifts to optimise service levels.
  • Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
  • Applied personal road knowledge and GPS application to set shortest routes.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Avoided road congestion by taking alternative routes where possible.
  • Planned routes and schedules to achieve consistent service availability.
  • Submitted required documentation upon journey completion.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Followed safe driving practices for safety of fellow travellers and passengers.
  • Cleaned vehicle's interior and exterior to meet high presentation standards.
  • Offered flexible working patterns to meet peak business demands.
  • Regularly updated control centre on location and availability .
  • Submitted reports regarding issues and concerns to manager.
  • Accepted and received job information through digital app.
  • Used equipment to help load and unload passengers with physical disabilities.
  • Drove van for timely delivery of parcels and mail following government standards.
  • Used on-board navigation systems to plan journeys effectively, meeting estimated delivery times.
  • Selected most appropriate route, accounting for weather and road closures.
  • Completed customer orders with speed and accuracy.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Delivered services to customer locations within target timeframes.
  • Improved efficiency and productivity by acquiring new skills.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Monitored and updated stock levels and inventory databases.
  • Analysed data and information to identify issues and create tailored solutions.
  • Served customers to drive sales and deliver top-quality experiences.
  • Handled high volume calls to address customer inquiries and concerns.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Developed plans and strategies to promote continuous improvement.
  • Reviewed customer history to recommend appropriate products and services.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Supported team by demonstrating respect and willingness to help.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered high-quality results within budget and timeframe targets.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Handled chemicals and waste in line with COSHH regulations.
  • Replenished stock and processed deliveries to maximise product availability.
  • Increased customer satisfaction by resolving issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied positive customer service approach to increase satisfaction levels.

Social Work Internship

Gauteng Department of e-Government
Johannesburg, Gauteng
02.2017 - 11.2017
  • Contributed to department and faculty meetings to continuously assess and improve internal practices.
  • Maintained orderly files with updated, easily accessible information for staff.
  • Organised documentation and creatives to prepare for publication.
  • Conducted research and analysis to support team with project preparation.
  • Filed physical and digital documents, prioritising accessibility and data accuracy.
  • Liaised with relevant parties using appropriate communication channels.
  • Adapted to new situations and learned new skills quickly.
  • Addressed incoming requests for information, inquiries, and complaints.
  • Used strong work ethic to meet stringent deadlines.
  • Demonstrated critical time management and organisational skills to balance studies alongside paid work.
  • Exceeded expectations and demonstrated potential for future success.
  • Prepared documentation to back up responses to financial or service complaints.
  • Established and nurtured positive professional relationships within working environments.
  • Participated in staff meetings to discuss latest developments.
  • Communicated ideas and information clearly and concisely, both verbally and in writing
  • Answered phone calls and emails for management team during busy periods.
  • Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
  • Fostered culture of professional conduct within small to medium-sized teams.
  • Identified and resolved issues using critical thinking and problem-solving skills.
  • Showed initiative and willingness to take on new challenges.
  • Worked productively with team members to achieve common goals.
  • Carried out duties with strict compliance to company standards and policies.
  • Sought feedback actively and used it to improve performance.
  • Managed time effectively to meet deadlines.
  • Made positive contributions to team and workplace, consistently exceeding expectations.
  • Generated written materials with meticulous attention to grammar and spelling.
  • Collaborated with multidisciplinary teams to deliver projects within formal deadlines.
  • Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
  • Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Handled chemicals and waste in line with COSHH regulations.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Delivered tailored assistance to customers with disabilities.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Handled high volume calls to address customer inquiries and concerns.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered services to customer locations within target timeframes.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Consistently arrived at work on time and ready to start immediately.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Completed duties to deliver on targets with accuracy and efficiency.

Education

Bachelor of Arts - Social Work

UNIVERSITY OF BENIN NIGERIA
Benin City Nigeria
01.2002 - 12.2007

NVQ Level 2 - Social Care

Superior Healthcare & Nursing Services
Whitstable, Kent, England
06.2023 - 05.2024

NVQ Level 2 - Medication

Superior Healthcare Group
Whistable, Kent, England
02.2024 - 01.2025

NVQ Level 2 - Care

Krystal Solutions Limited
Sittingbourne, Kent, England
11.2022 - 10.2023

NVQ Level 2 - Care

Newcross Healthcare Limited
Kent, England
01.2023 - 12.2024

Skills

  • Solution-focused techniques
  • Team building
  • Problem-solving
  • Communication skills
  • Customer-focused
  • Time management
  • Staff Management
  • Knowledge of Nursebuddy App
  • Knowledge of Care 20:20 App
  • Leadership
  • Medication qualified
  • Complex Care qualified
  • Home Based Care qualified
  • Care Home qualified
  • Hospice qualified

Certification

  • Medication Competency Certificate
  • Complex Care Skills - Peg, Tracheostomy Certificate
  • Spinal and Acquired Brain Injury Competency Certificate
  • Suicide, Self Harm and Rescue from Ligature Certificate
  • The Care Certificate
  • NIIT, Microsoft Appreciation (Outlook, Word, PowerPoint, Excel, and Corel Draw Proficiency)
  • Nigerian Association of Social Work Student UNIBEN - (NASW)
  • South African Council of Social Services Professions - (SACSSP): 4045056 (Student Social Worker Registration Number).
  • Food Safety Certificate
  • Lone Working Certificate
  • Health & Safety Responsibilities Certificate
  • Manual Handling Certificate
  • Health & Safety Certificate
  • Driving for Business Certificate
  • Time Management Certificate
  • Equality, Diversity & Inclusion Certificate
  • Fire Safety Certificate
  • First Aid Certificate
  • Infection Prevention & Control Certificate
  • Working in a Person Centred Way Certificate
  • Mental Health, Dementia & Learning Disability Certificate
  • Safeguarding Adult Certificate
  • Fluids & Nutrition Certificate
  • Work Equipment Certificate
  • Managing Stress at Work for Employees Certificate
  • Safeguarding of Vulnerable Adults Certificate
  • Role of the Care Worker Certificate
  • Moving & Handling Assessment Certificate
  • Health & Safety Certificate
  • Dementia Care Certificate
  • COVID-19 Certificate
  • Practical Skills Certificate
  • Communicating Effectively Certificate
  • Autism Certificate
  • Conflict Resolution Certificate
  • Customer Service Certificate
  • Driver Awareness Certificate
  • Equality, Diversity & Inclusion Certificate
  • Fire Awareness Certificate
  • First Aid Appointed Person Certificate
  • Health and Safety Essentials Certificate
  • Lone Worker Safety Certificate
  • Manual Handling Certificate
  • Mental Health Awareness Certificate
  • Modern Slavery Certificate
  • Safeguarding Adults Level 2
  • Safeguarding Children Level 2
  • Food Safety Certificate
  • Working in a person centred way Certificate
  • Safeguarding Vulnerable Adults Certificate

Languages

English
Fluent

Accomplishments

B.A (Honours) Social Work

Grade: 2.1

References

Jo Rychlik || Head of HR || The Superior Healthcare Group

Gazette House, 5-8 Estuary View Business Park, Booeman Way, Whistable, Kent, CT5 3SE.

JoRychlik@superiorhealthcare.co.uk

01227771133 || 07702363969

Ben Symons || Complex Care Coordinator || The Superior Healthcare Group

Gazette House, 5‑8 Estuary View Business Park, Boorman Way, Whitstable, Kent, CT5 3SE

BenSymons@superiorhealthcare.co.uk

01227 771122 || 077201 62603

Megan Stearn || Team Leader || The Superior Healthcare Group

Gazette House, 5‑8 Estuary View Business Park, Boorman Way, Whitstable, Kent, CT5 3SE

MeganStearn@superiorhealthcare.co.uk

01622230800

Faith Nwosu || Head of HR || Krystal Solutions Limited

37 Cold Harbour Lane, Kemsley, Sittingbourne, ME10 2RT

faith.nwosu@krystalsolutionsltd.co.uk

07860256378

Newcross Healthcare Limited

hrrefs@newcrosshealthcare.com

midlandseastcc@newcrosshealthcare.com

eastbourne@newcrosshealthcare.com

03300540505

03300541110

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

My Contact Details

Emmanuel Emeka Ochei

07425254676

07889470527

emmanuel.ochei@krystalsolutionsltd.co.uk

emekaochei@gmail.com

Timeline

Complex Care Support Worker

Superior Healthcare Group
02.2024 - Current

NVQ Level 2 - Medication

Superior Healthcare Group
02.2024 - 01.2025

Care Coordinator/Line - Manager

Krystal Solutions Limited
09.2023 - Current

Healthcare Assistant

Superior Healthcare & Nursing Services
06.2023 - Current

NVQ Level 2 - Social Care

Superior Healthcare & Nursing Services
06.2023 - 05.2024

Healthcare Assistant

Newcross Healthcare
02.2023 - Current

NVQ Level 2 - Care

Newcross Healthcare Limited
01.2023 - 12.2024

Senior Care Assistant

Krystal Solutions Ltd
12.2022 - Current

Musical Director

LoveWorld SK
11.2022 - Current

NVQ Level 2 - Care

Krystal Solutions Limited
11.2022 - 10.2023

Driver Agent

Woolies Dash Pty Ltd
03.2021 - 09.2021

Driver Agent

Onecart Pty Ltd
07.2020 - 01.2021

Social Work Internship

Gauteng Department of e-Government
02.2017 - 11.2017

Bachelor of Arts - Social Work

UNIVERSITY OF BENIN NIGERIA
01.2002 - 12.2007

Similar Profiles

Create profile
Emmanuel Emeka OcheiHealthcare Community Support Worker - NVQ Level 3 Adult Care