Dynamic Senior Support Worker at Oaklands Carehome, recognized for exceptional medication management and empathetic dementia care. Proven ability to mentor staff and enhance team collaboration, leading to improved resident outcomes. Skilled in problem-solving and maintaining safety standards, ensuring a nurturing environment for individuals with diverse needs.
Hi, I’m
Rasangika Kapugamage
Norwich
Summary
Overview
18
years of professional experience
1
Certification
Work History
Oaklands Carehome
Senior Support Worker
03.2025 - Current
Job overview
- Managing medication administration processes for multiple residents, adhering strictly to established protocols for accuracy and safety purposes, through the online system Camascope.
- Monitoring residents' vital signs, and tracking behaviors to keep healthcare supervisor well-informed.
- Providing personalized care and support tailored to individual needs.
- Leading the team of care staff and improving team communication and collaboration through the implementation of regular meetings and open channels for feedback.
- Contributing to the development of person-centered care plans, promoting independence and well-being among residents.
- Efficiently managing time-sensitive tasks such as appointment scheduling or transportation arrangements for residents.
- Participatgin in ongoing professional development opportunities to stay current on best practices in the human services field.
- Delivering high-quality care to residents with diverse needs and disabilities such as dementia, ensuring a safe and comfortable living environment.
- Maintaining accurate records of resident progress, allowing for effective monitoring and adjustments as needed.
- Mentoring new staff members, contributing to a supportive workplace culture that prioritized teamwork and collaboration.
- Conducting risk assessments for potential hazards within the home environment, ensuring resident safety at all times.
- Collaborating with multidisciplinary teams to create comprehensive support strategies for residents with complex needs.
- Assisting with feeding and monitoring intake to help residents achieve nutritional objectives.
- Assisting residents with daily living needs to maintaining self-esteem and general wellness.
- Coordinated with other healthcare professionals to provide residents with comprehensive care.
- Maintained accurate records of resident visits and treatments in their medical files.
Oaklands Carehome
Healthcare Support Worker
07.2024 - 03.2025
Job overview
- Provided one-on-one and group support for residents, assisting with all activities of daily living.
- Maintained a safe and supportive environment while respecting residents’ independence.
- Used equipment such as hoists in a safe manner whenever necessary, according to company policies.
- Assisted residents with feeding and monitored their daily intake and reported changes to line manager.
- Completed documentation and reported changes to senior staff.
- Provided dementia care and provided reassurance when the residents were in distress
- Collaborated effectively with co-workers and families of residents to ensure wholesome care.
- Employee of the Month in February 2025– recognized for outstanding empathy and care delivery.
Gateway College, Sri Lanka
Section Head
12.2009 - 07.2024
Job overview
- Led academic planning and pastoral care for students aged 7–11
- Oversaw school events, staff training, and curriculum development
- Strengthened communication between school, families, and community
- Trained students for public exams held by Cambridge and Edexcel examination bodies, following British National Curriculum
Associated College of Health Sciences
Chief Coordinating Officer, Lecturer of Nursing
01.2007 - 11.2007
Job overview
- Delivered nursing lectures and practical training for diploma students
- Coordinated academic and non-academic activities within the college.
- Managed college operations, staff recruitment, and program coordination.
Education
International Institute of Health SciencesSri Lanka
Certificate in Adult And Social Healthcare
University Overview
Tertiary And Vocational Education CommissionSri Lanka
NVQ Level 3 in Care Giving
University Overview
Aldersgate CollegePhillipines
Bachelor of Science from Education
12-2019
University Overview
- 3.5 GPA
Associated College of Health SciencesSri Lanka
Associate of Science from Nursing
01-2006
University Overview
- 3.5 GPA
Skills
- Medication administration and medication management
- Training and mentoring
- Verbal, non-verbal and written communication
- Computer literacy
- Personal care assistance
- Health and safety awareness
- Team work
- Problem-solving
- First aid and safety
- Dementia care
- Conflict resolution
Accomplishments
Accomplishments
- Was nominated the Employee of the month in recognition of the heard work, dedication and effective collaboration within the first 6 months since joining the organization.
- Was promoted to Senior support worker in less than 1 year after joining the organization in recognition of the leadership skills, effective delivery of care and accountability.
- Lead a group of 30 staff and initiated a more organized documentation practice during my career as the Head of Science at Gateway College.
- Was awarded the best all-round performance after graduating at the top of the class in 2006.
Certification
- Certified Healthcare support worker, Oaklands Carehome - July 2024 - to date
Languages
English
Advanced (C1)
Sinhala
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Senior Support Worker
Oaklands Carehome
03.2025 - Current
Healthcare Support Worker
Oaklands Carehome
07.2024 - 03.2025
Section Head
Gateway College, Sri Lanka
12.2009 - 07.2024
Chief Coordinating Officer, Lecturer of Nursing
Associated College of Health Sciences
01.2007 - 11.2007
International Institute of Health Sciences
Certificate in Adult And Social Healthcare
Tertiary And Vocational Education Commission
NVQ Level 3 in Care Giving
Aldersgate College
Bachelor of Science from Education
Associated College of Health Sciences
Associate of Science from Nursing
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