Summary
Overview
Work history
Skills
Languages
Timeline
Generic

Ranya Keita

london,englad

Summary

Dedicated professional with expertise in customer service and high-volume dining environments. Skilled in bill calculation, serving techniques, and handling difficult customers with a patient and calm nature. Proficient in menu memorisation, order processing, and upselling to enhance customer satisfaction. Committed to delivering exceptional food and beverage service while pursuing opportunities for career advancement in the hospitality industry.

Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

3
3
years of professional experience

Work history

Waiter

Sunday in Brooklyn
London, England
08.2024 - Current
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Relayed feedback from customers to management for continuous improvement.

Waiter

Caravan
London, England
03.2023 - 08.2024
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Explained dish components clearly to inform customers' decisions.

Waiter

Shoryu ramen
London, England
07.2022 - 03.2023
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Delivered excellent customer service through friendly and polite interaction.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.

Skills

  • Bill calculation
  • Serving techniques
  • Patient and calm nature
  • Handling difficult customers
  • Customer Service
  • High-volume dining
  • Menu memorisation
  • Order processing
  • Upselling
  • Food and beverage service

Languages

English
Fluent
French
Fluent

Timeline

Waiter

Sunday in Brooklyn
08.2024 - Current

Waiter

Caravan
03.2023 - 08.2024

Waiter

Shoryu ramen
07.2022 - 03.2023
Ranya Keita