Ramla Hussein
Manchester,Lancashire
Summary
Compassionate and people-focused professional with over seven years experience across mental health supported accommodation, care and customer facing roles. Progressed from mental health support worker into a field care supervisor role, bringing strong frontline understanding alongside leadership and coordination responsibilities. Friendly and approachable, with a calm and professional manner and a good sense of humour balanced by sound judgement.
I am motivated by making a positive difference in the lives of the people I support and take pride in helping others feel safe, understood and supported. Trusted by colleagues, service users and professionals to manage sensitive situations and making challenging circumstances feel manageable. Open to learning and development and committed to doing work to the best of my ability with the right support in place.
Overview
13
13
years of professional experience
Work history
Field care supervisor
Cera (Premier Care)
Manchester
2024.10 - 2025.12
- line managed and supported care staff providing day to day guidance, problem solving and ongoing support
- worked face to face with staff and service users acting as a trusted and approachable point of contact
- liaised with social workers, safeguarding teams, review teams, hospital staff, GP's, pharmacies, psychiatrists, crisis teams, appointee's and families
- ensured care plans, service reviews, tenancy documents, risk assessments, and quality assurance paper work were accurate and up to date
- oversaw medication compliance, including Marshes audits and safe administration, spot checks
- consistently applied safeguarding procedures and policies, identifying concerns early and taking appropriate action to ensure service user safety
- ensured staff training, supervisions and direct observations and personal information were completed, documented and up to date
- delivered staff induction and orientation
- used initiative and calm judgement to manage complex or high pressure situations
Mental health support worker
Cera Premier Care)
manchester
2018.10 - 2024.10
- supported service users with mental health needs in a supported accommodation settings
- built trusting relationships to promote wellbeing and independence
- assisted with appointments, medication support, hospital visits and care coordination
- identified early warning signs of deterioration, reporting and following correct procedures
- supported service users with daily living skills, including cooking, cleaning, activities and developing practical life skills
- completed accurate daily records maintained confidentiality
Laboratory assistant
Southport Hospital
Southport
2018.05 - 2018.07
- logged and processed samples accurately for testing
- maintained organised, efficient working environments
- followed strict procedures and confidentiality requirement
Warehouse packer
Misguided
Manchester
2016.09 - 2016.12
- Met strict deadlines with focused and fast-paced work style.
- Labelled packages correctly to facilitate proper delivery.
- picked and packed orders accurately in a fast paced warehouse environment
Admin (temp)
AQA
Manchester
2015.03 - 2015.07
- Supported examination processing and administrative tasks within strict deadlines
- followed detailed procedures accurately and consistently
- worked effectively as part of a wider team during peak periods
- developed attention to detail and time management skills
Waiter
lancashire cricket ground
manchester, l
2012.08 - 2012.12
- provided friendly service to guests in a fast paced event environment
- worked efficiently as part of a team to ensure events ran smoothly
- followed service standards and health and safety requirements
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
Education
NVQ Level 3 - adult health and social care
Manchester College
Manchester, Englandlevel 3 phlebotomy techniques & practices -
pro phlebotomy training
Skills
- clear communication
- friendly and approachable
- professional and reliable
- team player
- supportive
- problem solving under pressure
- calming approach
- safeguarding awareness
- risk recognition
- documentation and compliance
- medication oversight
- IT confident
- adaptable and willing to learn
Affiliations
- spending time with loved ones
- travelling
- shopping
- recharging
Accomplishments
Voluntary work - Sufyaan foundation
- supported fundraising and awareness activities for a charity supporting young adults with severe disabilities
- assisted with events and community initiatives
Languages
English
Fluent
Somali
Fluent
References
References available upon request.
Timeline
Field care supervisor
Cera (Premier Care)
2024.10 - 2025.12
Mental health support worker
Cera Premier Care)
2018.10 - 2024.10
Laboratory assistant
Southport Hospital
2018.05 - 2018.07
Warehouse packer
Misguided
2016.09 - 2016.12
Admin (temp)
AQA
2015.03 - 2015.07
Waiter
lancashire cricket ground
2012.08 - 2012.12
NVQ Level 3 - adult health and social care
Manchester College
level 3 phlebotomy techniques & practices -
pro phlebotomy training