Ramilaben Mohan Tanchak
Hayes,Middlesex
Summary
Dynamic and adaptable professional with a strong foundation in customer relationship management and sales persuasion. Demonstrates expertise in customer needs analysis and effective communication, ensuring exceptional customer service. Proficient in advanced sales techniques, consistently achieving targets through a deep understanding of customer service dynamics. Committed to leveraging skills to drive business growth and enhance client satisfaction.
Dedicated Call Centre Agent with 5 years of experience in high-volume call handling. Self-motivated to achieve service and call time targets. Shares product knowledge and exceptional customer service skills.
Overview
6
6
years of professional experience
Work history
Call centre agent
Dolphin Appliances
Bhavnagar, Gujarat
2016.03 - 2022.01
- Improved team productivity through effective collaboration and teamwork.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Built long-term client relationships through exceptional customer service skills.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Managed high volume of inbound calls, ensuring swift response times.
- Increased client trust by providing accurate product information.
Education
8th class - General Studies
Kansari Prathmik Shala
IndiaSkills
- Customer relationship
- Sales persuasion
- Flexible
- Customer needs analysis
- Customer communications
- Sales techniques understanding
- Customer Service
- Sales techniques
Timeline
Call centre agent
Dolphin Appliances
2016.03 - 2022.01
8th class - General Studies
Kansari Prathmik Shala