Tia Ferguson
Belfast
Summary
Offering strong communication and problem-solving skills, with keen ability to listen and empathise with customers. Knowledgeable about handling customer inquiries, managing time effectively, and maintaining positive attitude in challenging situations. Ready to use and develop communication, problem-solving, and time management skills in all areas I’ve worked in.
Overview
4
4
years of professional experience
Work history
Call centre agent
Norther Ireland civil service
Belfast
2025.08 - 2026.04
- Managed high volume of inbound calls, ensuring swift response times.
- Assisted in training new staff members, fostering a supportive work environment.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Handled customer queries focused on first-call resolution.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Mail sorter
Postal sort
Belfast
2022.10 - 2025.08
- Made certain no delays occurred whilst following strict postal codes during mail distribution.
- Ensured all special deliveries labelled correctly for priority processing.
- Sorted mails accurately for swift retrieval and delivery, improving productivity.
- Kept work area clean and tidy, promoting a safe working environment.
Waitress assistant
Wolfes diner
Belfast
2022.02 - 2022.10
- Facilitated smooth operations by setting up tables and booths.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Enhanced dining experience through friendly interaction with customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
GCSEs - Learning for life and work
Ashfield Girls High School
Belfast08.2023
GCSEs - Digital technology
Ashfield Girls High School
Belfast08.2022
GCSEs - Double award science
Ashfield Girls High School
Belfast08.2022
GCSEs - Child Development
Ashfield girls high school
Belfast08.2022
GCSEs - Mathematics
Ashfield girls high school
Belfast08.2022
GCSEs - English Literature
Ashfield girls high school
Belfast08.2022
GCSEs - History
Ashfield’s girls high school
Belfast08.2022
GCSEs - English
Ashfield girls high school
Belfast08.2022
Skills
- Resilient to stress
- Strong empathy display
- Result-Driven mindset
- Customer relationship
- Polite phone etiquette
- Customer Service
- Multitasking
- Patient and calm
- Practical problem solver
- Resolving issues
- Inbound call handling
Timeline
Call centre agent
Norther Ireland civil service
2025.08 - 2026.04
Mail sorter
Postal sort
2022.10 - 2025.08
Waitress assistant
Wolfes diner
2022.02 - 2022.10
GCSEs - Learning for life and work
Ashfield Girls High School
GCSEs - Digital technology
Ashfield Girls High School
GCSEs - Double award science
Ashfield Girls High School
GCSEs - Child Development
Ashfield girls high school
GCSEs - Mathematics
Ashfield girls high school
GCSEs - English Literature
Ashfield girls high school
GCSEs - History
Ashfield’s girls high school
GCSEs - English
Ashfield girls high school