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Resourceful Customer Service Representative focused on driving customer satisfaction through effective communication and proactive problem-solving. Managed inquiries and resolved complaints while maintaining accurate records, contributing to continuous improvement and collaborative relationships. Thrived in fast-paced environments by building rapport and ensuring efficient resolution of customer issues.

Polite and professional friendly person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. I am fortunate to have acquired a variety of skills and information from my different career, which I think would be useful in this administrative assistant role. I have utilised a variety of different systems over the years, such as CRM Zendesk Word, Excel, and Outlook.

A dedicated professional with expertise in customer sales support and administrative support, demonstrating strong written communication and efficient telephonic etiquette. Proficient in managing customer complaints with empathy and resilience, while maintaining a good telephone manner and active listening skills. Skilled in utilising Salesforce, Microsoft Office, and VoIP technologies to enhance customer interactions. Committed to delivering exceptional service through problem-solving and understanding of SLAs, with a career goal of advancing in customer relations management.

A detail-oriented professional with expertise in telephone communication, email administration, and social media engagement. Demonstrates strong written communication skills and a patient attitude, ensuring effective relationship management and complaint resolution. Knowledgeable in GDPR compliance and familiar with company policies, contributing to efficient invoice processing and cash handling. Committed to understanding SLAs and fostering positive interactions through empathy and a positive disposition.

I am very bubbly and outgoing and thrive in tough situations which I ensure that I make the best call for business and the policy holders needs/requirement

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Personable Customer Service Representative with knack for resolving complex issues and ensuring customer satisfaction. Excelled in creating and implementing new training programmes that boosted team productivity and morale. Known for fostering positive customer interactions and enhancing overall company reputation.
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems.
Proactive service professional with substantial call centre experience. Built customer rapport through friendly, attentive interactions. Handled queries knowledgeably and promptly to meet performance targets.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

RAJA WAJAHAT MUQARRAB

Summary

Overview

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Customer service representative

Project Associate Intern

Education

M.Sc - International Business

Bachelor of Science - Forestry Wildlife & Environment

Short Course - Amazon Virtual Assistant

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M.Sc - International Business

Customer service representative

Short Course - Amazon Virtual Assistant

Project Associate Intern

Bachelor of Science - Forestry Wildlife & Environment

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