RAISA FERNANDES
Summary
Proven track record in delivering exceptional customer service and solving complex problems. Adept at managing high-stress situations and maintaining accuracy in fast-paced environments. Brings a blend of technological proficiency and excellent organizational skills, ensuring efficiency and high-quality outcomes in team or solo settings.
Overview
3
3
years of professional experience
Work History
TRAVEL SERVICE PARTNER
Travelex
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled large volumes of cash daily, maintaining consistent accuracy in a fast-paced environment.
- Contributed to a positive work environment through effective teamwork, communication, and problem-solving skills.
Receptionist
LOURDES BAR AND RESTAURANT
08.2021 - 07.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor of Commerce - Business Management
CARMEL COLLEGE OF ARTS, SCIENCE AND COMMERCE
GOA, INDIA06.2021
Skills
- Excellent customer service
- Skilled problem solver
- Able to work in team or individually
- Experience with technology and software
- Time management
- Good eye for detail
- Quick learner
- Highly organized
Languages
English
Native language
Hindi
Proficient
C2
Timeline
TRAVEL SERVICE PARTNER
Travelex
10.2022 - Current
Receptionist
LOURDES BAR AND RESTAURANT
08.2021 - 07.2022
Bachelor of Commerce - Business Management
CARMEL COLLEGE OF ARTS, SCIENCE AND COMMERCE
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