SHILPA TRESA JOHN
Teaching Assistant
STAINES UPON THAMES,SURREY
Summary
Dynamic professional with extensive skills in customer service, business management, and finance analysis. Demonstrates strong leadership and communication abilities, adept at managing people and initiatives in fast-paced environments. Committed to leveraging teaching skills and time management expertise to drive organisational success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
TRAVEL SERVICE PARTNER
Travelex
London
04.2023 - Current
- Building relationship with customers to gain a better understanding of their travel and currency requirements
- Engaging with customers to process all foreign exchange transactions accurately and efficiently
- Being a travel money ambassador and customer's trusted advisor, provide support and advice on travel products and services
- Make sure to meet the KPIs; procedural, operational and customer focused
- Keep eye on the details and process daily online foreign exchange requests and deliveries
- Follow best practices to maintain legal and regulatory standards; adhering to Travelex compliance procedures.
Customer retail assistant
BP Connect
Shepperton, Surrey
02.2022 - 12.2022
- Interacting and serving customers
- Till management
- Handling customer calls
- Preparing and delivering online orders
- Held responsible for stock management - from taking deliveries to replenishing stock
- Stock rotation
- Preparing and serving beverages and food items from the store cafe
Tutor
SRI GURUDATTA TUTORIALS
, INDIA
08.2015 - 12.2021
- Setting up one -to- one or small group learning sessions to support students in academics
- Help the students with homework, exam preparations and other academic tasks
- Tailor the instructions and teaching styles as per the individual needs and learning capabilities
- Frequent assessing of student's progress through assignments, learning activities, tests and feedback
- Initiate one-to-one meeting with the students to identify their areas of difficulty and providing suggestions
- Communicate with parents on the progress of each student and their areas of improvement
- Maintaining records of assessment grades and attendance
Education
Master of Business Administration - International Human Resource Management
Coventry University
London 01.2022 - 04.2023
Bachelor of Commerce - Computer Application
KRISTU JYOTI COLLEGE OF MANAGEMENT & TECHNOLOGY
INDIA 08.2012 - 03.2015
Skills
- Customer service experience
- Business management
- People management
- Finance analysis
- Time management; experienced to work in fast paced environment
- Strong leadership and communication skills
- Teaching skills
- Initiative skills
Timeline
TRAVEL SERVICE PARTNER
Travelex
04.2023 - Current
Customer retail assistant
BP Connect
02.2022 - 12.2022
Master of Business Administration - International Human Resource Management
Coventry University
01.2022 - 04.2023
Tutor
SRI GURUDATTA TUTORIALS
08.2015 - 12.2021
Bachelor of Commerce - Computer Application
KRISTU JYOTI COLLEGE OF MANAGEMENT & TECHNOLOGY
08.2012 - 03.2015
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