Summary
Overview
Work history
Education
Skills
Timeline
Generic

Raica Alexandra Manalo De Guzman

Redhill,Surrey

Summary

Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Adaptable professional with strong work ethic and keen desire to excel in hospitality. Possess excellent communication and problem-solving skills, along with friendly and approachable demeanour. Aiming to create memorable dining experiences and contribute positively to team.

Overview

3
3
years of professional experience
4047
4047
years of post-secondary education

Work history

Waitress

Casa Lola Tapas Bar
Caterham, Surrey
2023.03 - Current
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Accommodated special event needs, provided customised services for parties.
  • Utilised professional communication skills to resolve customer complaints.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Maintained clean and organised dining area for customer comfort.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Improved customer satisfaction by providing efficient and friendly service.

Restaurant cashier

Kokoro
Redhill, Surrey
2022.10 - 2024.03
  • Balanced cash drawer at end of shift for precise bookkeeping.
  • Maintained a calm demeanour during peak hours to ensure excellent service delivery.
  • Ensured cleanliness of restaurant area with regular sweeping and mopping.
  • Assisted customers with menu choices for a better dining experience.

Education

GCSEs - Science

East Surrey College
Redhill, Surrey
Sept 2022 - 2024.06

GCSEs - Secondary School

Instituto Rubio i Ors
Barcelona, Spain
Sept 2018 - 2021.06

Skills

  • Dietary requirements understanding
  • Staff training capabilities
  • Patience and composure
  • Resilient under pressure
  • Customer Service
  • Food service
  • Barista experience
  • Precise order taking
  • Allergy awareness
  • Complaint handling
  • Strong communication

Timeline

Waitress

Casa Lola Tapas Bar
2023.03 - Current

Restaurant cashier

Kokoro
2022.10 - 2024.03

GCSEs - Science

East Surrey College
Sept 2022 - 2024.06

GCSEs - Secondary School

Instituto Rubio i Ors
Sept 2018 - 2021.06
Raica Alexandra Manalo De Guzman