Rahena Ali
Guildford,Surrey
Summary
Dedicated professional with a strong foundation in account management and customer service, known for exceptional communication skills and the ability to remain calm under pressure. Proficient in data entry, typing, and data analysis, with a keen attention to detail and problem-solving abilities. Demonstrates leadership and teamwork capabilities, aiming to leverage these skills in a challenging role that fosters professional growth.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
19
19
years of professional experience
2024
2024
years of post-secondary education
Work history
Student - AAT Level 3
Kaplan
London
01.2024 - 03.2026
- Met course goals and achieved first-rate exam results with diligent completion of exams and assignments.
- Analysed complex financial information and resolved issues efficiently.
- Strengthened understanding of financial regulations, complementing compliance in customer service roles.
- Part time
Team Leader Barista
The Smooth
07.2021 - 01.2022
- Led a team of baristas, managing daily operations, training staff, and ensuring exceptional customer service.
- Prepared and served beverages to high standards, while maintaining a clean, safe, and organised workspace.
- Handled inventory management and cash reconciliation, ensuring smooth operations and compliance with policies.
- Part time
Midday Supervisor & Playworker
Boxgrove Primary School
09.2016 - 07.2017
- Supervised and ensured children's safety during activities, showcasing attention to detail and organizational skills.
- Communicated effectively with parents and addressed any concerns, demonstrating strong interpersonal skills.
- Handled inquiries and emergencies with professionalism and care, showcasing the ability to work under pressure.
- Part time
Group Portfolio Manager
Royal Bank of Scotland
02.2009 - 06.2016
- Processed financial documents accurately and adhered to bank procedures, showcasing data entry skills and security policy adherence commitment.
- Consistently maintained customer service scores above 90%.
- Fostered positive relationships with clients, demonstrating the ability to work independently.
- Coordinated meetings and provided administrative support, demonstrating diary management abilities.
- Permanent
Corporate Service Associate
Royal Bank of Scotland
01.2007 - 01.2009
- Acted as a first point of contact for customers, resolving inquiries efficiently and effectively.
- Managed busy phone lines while providing day-to-day support. Took ownership of any concerns and queries that customers experienced and resolved the matter in a professional manner.
- Completed processing tasks accurately and maintained high service levels, showcasing strong organisational skills.
- Achieved various achievements for excellent Customer Service and Sales figures.
- Permanent
Education
AAT Level – 3 - Accounting
Kaplan
AAT Level-2 - Accounting
Kaplan
Advanced Vocational A-Levels Travel and Tourism Galileo Certification - Travel and Tourism
Newham Sixth Form College
GCSE - Art, English, Language, English Literature, Mathematics, Science Double Award, French, Geography
Sarah Bonnell School
Skills
- Account Management
- Computer Literacy
- Customer Service
- Customer Liaison
- Calm under pressure
- Communication skills
- Teamwork
- Data Entry
- Typing
- Problem-solving
- Professional
- Leadership
- Attention To Detail
- Data Analysis
Timeline
Student - AAT Level 3
Kaplan
01.2024 - 03.2026
Team Leader Barista
The Smooth
07.2021 - 01.2022
Midday Supervisor & Playworker
Boxgrove Primary School
09.2016 - 07.2017
Group Portfolio Manager
Royal Bank of Scotland
02.2009 - 06.2016
Corporate Service Associate
Royal Bank of Scotland
01.2007 - 01.2009
AAT Level-2 - Accounting
Kaplan
Advanced Vocational A-Levels Travel and Tourism Galileo Certification - Travel and Tourism
Newham Sixth Form College
GCSE - Art, English, Language, English Literature, Mathematics, Science Double Award, French, Geography
Sarah Bonnell School
AAT Level – 3 - Accounting
Kaplan