Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Ragu Pola

Hounslow

Summary

Reliable and motivated 20-year-old British professional with 4+ years of retail and customer service experience and a freshly obtained SIA licence. Skilled in first aid, fire safety, risk assessment, and mental health awareness, demonstrating a strong commitment to safety, teamwork, and professionalism. Proven ability to work efficiently under pressure in busy environments. Fluent in English, adaptable, and ready to start immediately. Seeking long-term roles in retail, security, or customer service where I can contribute quickly and make a positive impact.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Sales assistant

Inditex (Zara /Other Central stores)
Central London
01.2021 - 04.2025
  • Delivered excellent customer service on the shop floor, helping customers with product selection and styling
  • Managed stockroom duties including receiving deliveries, unpacking, tagging, and restocking shelves efficiently
  • Maintained store presentation and visual merchandising standards to support daily sales goals
  • Worked closely with team members and managers to ensure smooth day-to-day operations
  • Met daily and weekly targets in both sales and back-of-house productivity
  • Supported seasonal promotions, store events, and high-traffic periods with flexibility and energy
  • Mastered every type of task and job as a sales assistant at Zara, Bershka ,Pull and bear ,Massimo dutti ,Stradivarius, Oysho

Sales Assistant

WHSmith
Middlesex Hospital
04.2024 - 06.2024
  • Managed the store independently during shifts, handling all customer service, cash handling, and stock duties
  • Assisted patients, visitors, and hospital staff with purchases, including over-the-counter medicine and essentials
  • Performed daily food safety and temperature checks to meet health and hygiene standards
  • Provided friendly, calm support in a sensitive environment, helping people in difficult or stressful situations

Barista/Team member

Leons
Heathrow Airport
05.2023 - 10.2023
  • Operated tills and served high volumes of international customers, handling multiple currencies and providing service across language barriers
  • Prepared a wide range of coffees, beverages, and food items to company standards in a fast-paced environment
  • Maintained hygiene and cleanliness across kitchen, service, and dining areas during high-traffic periods
  • Supported all areas of the business—from front counter and barista duties to kitchen prep and cleaning—ensuring smooth day-to-day operations

Education

Pearson level 3 National Diploma - Information Technology

Kingston College
01.2021 - 01.2023

GCSE - English, Maths, Science

Lampton Academy
09.2016 - 07.2021

Skills

  • SIA Door Supervisor Licence – Valid and up to date
  • SIA CCTV Licence – Trained in surveillance and monitoring procedures
  • Full UK Driving Licence – Clean and current
  • Fire Marshal Training – Knowledge of fire safety protocols and emergency response
  • Mental Health Awareness – Trained in recognising and responding to mental health issues
  • Emergency First Aid at Work – Basic life-saving skills and workplace response
  • Risk Assessment & Workplace Health and Safety – Certified understanding of safe working practices
  • Behaviour Detection Course – Awareness of suspicious behaviour and preventative security tactics
  • Level 3 Handcuff Training – Restriction and control techniques (where applicable)
  • Computer Skills – Proficient in Microsoft Word, Excel, PowerPoint, and general IT use
  • Warehouse & Manual Handling – Experience in lifting, stockroom, and delivery support
  • Construction Labour – Assisted in onsite tasks and general labour (short-term experience)
  • Delivery Driver – Experience handling local deliveries and customer service
  • Physically Fit & Active – Regular gym-goer, able to handle physical tasks and long shifts
  • Strong Communication – Comfortable with customer interaction, door-to-door sales, and multilingual environments (especially in busy areas like Heathrow)
  • Team Player & Independent Worker – Proven in solo shop shifts, team kitchens, and fast-paced retail

Languages

English
Proficient (C2)
Telugu
Proficient (C2)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
German
Beginner

Timeline

Sales Assistant

WHSmith
04.2024 - 06.2024

Barista/Team member

Leons
05.2023 - 10.2023

Sales assistant

Inditex (Zara /Other Central stores)
01.2021 - 04.2025

Pearson level 3 National Diploma - Information Technology

Kingston College
01.2021 - 01.2023

GCSE - English, Maths, Science

Lampton Academy
09.2016 - 07.2021

Similar Profiles

Create profile
Ragu Pola