RUZINA AKTER RUZI
London
Summary
Friendly and professional customer service professional with experience in reception, hospitality and team supervision. Confident in handling telephone calls, welcoming visitors, assisting customers and working in busy environments. Strong communication, organisation and teamwork skills with a professional and approachable manner.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work history
Receptionist Volunteer
Providence Row Housing Association
London
2026.07 - 2026.08
- Welcome residents and visitors in a friendly and professional manner.
- Answer incoming telephone calls and assist with enquiries.
- Provide support and information to residents and visitors.
- Direct visitors to the appropriate staff members or services.
- Communicate professionally with people from different backgrounds.
- Support the smooth running of reception and front-desk activities.
Supervisor
Amorino Gelato
London Soho
2025.06 - 2026.08
- Supervise daily customer service activities and support team members.
- Welcome customers and provide friendly, professional service.
- Handle customer enquiries and resolve issues effectively.
- Support colleagues during busy periods to maintain efficient service.
- Assist with daily operations and opening and closing procedures.
- Train and support team members when required.
- Maintain high standards of customer service and presentation.
- Work effectively in a busy, fast-paced environment.
Customer Service Assistant
London Museum
London
2025.10 - 2026.01
- Welcomed and assisted visitors from the UK and overseas.
- Provided information and guidance to visitors.
- Answered questions and supported visitor enquiries.
- Communicated clearly and professionally with members of the public.
- Worked as part of a team in a busy public-facing environment.
- Helped provide a positive and welcoming visitor experience.
Waitress
Pasero Restaurant
South Tottenham
2024.10 - 2025.05
- Welcomed customers and provided professional table service.
- Took customer orders accurately and efficiently.
- Responded to customer requests and enquiries.
Education
International Business
University of Bedfordshire
Luton, UK 2023.01 - 2024.11
Skills
- Reception and front-desk support
- Answering telephone calls
- Welcoming visitors and customers
- Customer service
- Handling enquiries
- Professional communication
- Team supervision
- Problem-solving
- Organisation and time management
- Teamwork and collaboration
- Working under pressure
- Professional and friendly manner
- Certificates
* SIA Door Supervisor Licence (Valid until Jan 2028)
* Highfield Level 2 Award – Door Supervisor in the Private Security Industry (Nov 2024)
* Level 3 Award – Emergency First Aid at Work (Nov 2024)
REFERENCES
Available upon request.
ADDITIONAL STRENGTHS
- Professional and approachable
- Reliable and responsible
- Friendly and confident with customers
- Quick learner
- Able to work independently and as part of a team
- Comfortable working in busy environments
- Strong interest in customer-facing and professional office environments
Timeline
Receptionist Volunteer
Providence Row Housing Association
2026.07 - 2026.08
Customer Service Assistant
London Museum
2025.10 - 2026.01
Supervisor
Amorino Gelato
2025.06 - 2026.08
Waitress
Pasero Restaurant
2024.10 - 2025.05
International Business
University of Bedfordshire
2023.01 - 2024.11