KISHORE DEVASARI
PRESTON,Lancashire
Summary
Possessing a valid SIA Door Supervisor Licence and a UK Full Driving License, this candidate demonstrates strong customer service and client interaction skills, essential for roles requiring conflict resolution and calm under pressure. With a keen attention to detail and security awareness, coupled with system handling and admin skills, reliability in time management is assured. Flexible for night shifts (4 on / 4 off), the candidate is well-versed in public safety and security protocols, aiming to leverage these competencies in enhancing organisational safety measures.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Atos
Customer Service Officer
Preston, Lancashire
04.2024 - 06.2025
- Valid SIA Door Supervisor Licence
- Strong customer service and client interaction
- Conflict resolution and calm under pressure
- System handling and admin skills
- Expressed care, patience and empathy when handling customer interactions for personalized experience.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Transferred customer calls to respective department or personnel to address specific issues.
Sales and customer service representative
Saki Snacks Ltd
London, Ealing
01.2021 - 01.2024
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Established and maintained positive, profitable client relationships through superb communication.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Operated forklift and low level order picker with precision.
- Accurately staged and sorted products for loading, improving timely dispatch processes.
- Stacked cardboard boxes and pallets securely, minimising risks of damage and injury.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Loaded packaged goods on to trucks for shipping.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Senior Customer Care Executive
Synchrony Financial Pvt Ltd
Telangana, Hyderabad
09.2011 - 12.2018
- In Telephony Customer Service for Synchrony financial private limited (US BANKING) International
- Services, for different roles
- 5 years in Telephone voice banking and 2 years in HR Team end to end service from Hiring to Firing paper work.
- Used Workable software to coordinate and schedule phone and face-to-face interviews each week.
- Have hands on experience working with US utility company PACIFIC GAS and ELECTRICITY, supporting customers with their queries in related to the billing and consumption of the usage.
- Helping customers with current tariffs, MPAN, MSN, raising warrants and dealing with residential properties.
- Responded to numerous candidate enquiries daily.
- Enabled smooth recruitment operations by maintaining accurate candidate data in Pinpoint ATS.
- Protected employee privacy and confidentiality, ensuring GDPR compliance across all tasks.
- Built candidate pipeline by attending career fairs and recruiting events.
- Created job adverts, proofing content and company branding to ensure attraction of right-fit talent.
- Customized strategies for different vacancies, like creating engaging job adverts and social media techniques.
- Built and strengthened successful relationships with external recruiters and agencies.
- Engaged in job fairs and career events to increase visibility.
- Screened candidates, conducted interviews and selected ideal talent to fill open roles.
- Researched various advertising options to place ads and attract candidates.
- Collaborated with HR professionals and universities to build network and establish professional relationships.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Offered detailed product and service advice based on customer needs.
- Responded to customer queries and provided excellent customer service.
- Resolved complaints with proactive problem-solving and analysis.
- Updated account information after customer calls for well-maintained data accuracy.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Reduced customer wait times by adhering to call target timeframes.
- Actioned customer feedback to enhance contact centre service provisions.
- Documented customer contacts in for use in further interactions or actions.
- Followed up customer queries to check provided solutions met expectations.
- Built positive customer rapport through friendly, professional communication.
Education
Diploma of Higher Education - Engineering Management
De-Mont Fort University
01.2019 - 11.2020
Skills
- UK Full Driving License
- Valid SIA Door Supervisor Licence
- strong customer service and client interaction
- conflict resolution and calm under pressure
- attention to details and security awareness
- system handling and admin skills
- time management and reliability
- flexible for night shifts ( 4 on / 4 off )
- knowledge of public safety and security
- Calm under pressure
Languages
English
Fluent
Custom
6
Personal Information
Timeline
Atos
Customer Service Officer
04.2024 - 06.2025
Sales and customer service representative
Saki Snacks Ltd
01.2021 - 01.2024
Diploma of Higher Education - Engineering Management
De-Mont Fort University
01.2019 - 11.2020
Senior Customer Care Executive
Synchrony Financial Pvt Ltd
09.2011 - 12.2018
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