Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ragheeb Ahmad

Nottingham

Summary

Highly motivated student currently working on a degree in Software Engineering. Currently Seeking a placement opportunity to apply my academic knowledge and gain experience. Skilled in effective communication, Teamwork, problem-solving and with an ability to meet deadlines/manage time. Able to manage during independent projects and eager to contribute to projects while developing leadership skill in a dynamic environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer service advisor

Boots UK
Nottingham
11.2023 - 01.2024
  • Used CRM software to record customers data and find placed order information.
  • Managed inbound customer calls and resolving issues such as placing orders and tracking orders.
  • General administration work such as issuing refunds and responding to enquiries.

Warehouse operative

Sports Direct
Shirebrook
05.2022 - 07.2023
  • Assisted with picking and loading orders.
  • Carried out day to day warehouse duties such as keeping warehouse clean.
  • Transferring bulk orders weighing up to 35kg or more using pump truck.
  • Picked orders to meet targets.
  • Assisted with training new employees.

Volunteer worker

Sue Ryder Charity Shop
Nottingham
05.2021 - 06.2021
  • Used excellent listening skills, communication skills and friendly approach to customers in order to provide the service they need.
  • Assisted in organising and setting up the shop.
  • Maintained excellent relationships by going extra mile to complete tasks.
  • Assisted shop manager to place high-end value item on different platforms such as eBay.

Education

BSc Degree - Software Engineering

Nottingham Trent University
Nottingham
09.2022 -

Diploma of Higher Education - Level 4 Diploma ICT Professionals-Systems and Principles

Nottingham College
Nottingham
09.2021 - 08.2022

Btec - Level 3 in ICT Systems and Principles

Nottingham College
Nottingham
09.2020 - 07.2021

Level 2 Cambridge Technical in IT

Bluecoat Sixth Form
Nottingham
09.2019 - 07.2020

GCSEs -

Bluecoat Academy Aspley
Nottingham
09.2015 - 07.2019

Skills

  • Communication
  • Teamwork
  • CRM Software
  • Microsoft Office
  • Organisation and Time Management
  • Programming Languages
  • Problem-Solving
  • Microsoft Operating System



Languages

English
Proficient (C2)
Urdu
Proficient (C2)

Certification

  • TLM Certificate in IT User Skills

Timeline

Customer service advisor

Boots UK
11.2023 - 01.2024

BSc Degree - Software Engineering

Nottingham Trent University
09.2022 -

Warehouse operative

Sports Direct
05.2022 - 07.2023

Diploma of Higher Education - Level 4 Diploma ICT Professionals-Systems and Principles

Nottingham College
09.2021 - 08.2022

Volunteer worker

Sue Ryder Charity Shop
05.2021 - 06.2021

Btec - Level 3 in ICT Systems and Principles

Nottingham College
09.2020 - 07.2021

Level 2 Cambridge Technical in IT

Bluecoat Sixth Form
09.2019 - 07.2020

GCSEs -

Bluecoat Academy Aspley
09.2015 - 07.2019

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Ragheeb Ahmad