Ragheeb Ahmad
Nottingham
Summary
Highly motivated student currently working on a degree in Software Engineering. Currently Seeking a placement opportunity to apply my academic knowledge and gain experience. Skilled in effective communication, Teamwork, problem-solving and with an ability to meet deadlines/manage time. Able to manage during independent projects and eager to contribute to projects while developing leadership skill in a dynamic environment.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer service advisor
Boots UK
Nottingham
2023.11 - 2024.01
- Used CRM software to record customers data and find placed order information.
- Managed inbound customer calls and resolving issues such as placing orders and tracking orders.
- General administration work such as issuing refunds and responding to enquiries.
Warehouse operative
Sports Direct
Shirebrook
2022.05 - 2023.07
- Assisted with picking and loading orders.
- Carried out day to day warehouse duties such as keeping warehouse clean.
- Transferring bulk orders weighing up to 35kg or more using pump truck.
- Picked orders to meet targets.
- Assisted with training new employees.
Volunteer worker
Sue Ryder Charity Shop
Nottingham
2021.05 - 2021.06
- Used excellent listening skills, communication skills and friendly approach to customers in order to provide the service they need.
- Assisted in organising and setting up the shop.
- Maintained excellent relationships by going extra mile to complete tasks.
- Assisted shop manager to place high-end value item on different platforms such as eBay.
Education
BSc Degree - Software Engineering
Nottingham Trent University
Nottingham 2022.09 -
Diploma of Higher Education - Level 4 Diploma ICT Professionals-Systems and Principles
Nottingham College
Nottingham 2021.09 - 2022.08
Btec - Level 3 in ICT Systems and Principles
Nottingham College
Nottingham 2020.09 - 2021.07
Level 2 Cambridge Technical in IT
Bluecoat Sixth Form
Nottingham 2019.09 - 2020.07
GCSEs -
Bluecoat Academy Aspley
Nottingham 2015.09 - 2019.07
Skills
- Communication
- Teamwork
- CRM Software
- Microsoft Office
- Organisation and Time Management
- Programming Languages
- Problem-Solving
- Microsoft Operating System
Languages
English
Proficient (C2)
Urdu
Proficient (C2)
Certification
- TLM Certificate in IT User Skills
Timeline
Customer service advisor
Boots UK
2023.11 - 2024.01
BSc Degree - Software Engineering
Nottingham Trent University
2022.09 -
Warehouse operative
Sports Direct
2022.05 - 2023.07
Diploma of Higher Education - Level 4 Diploma ICT Professionals-Systems and Principles
Nottingham College
2021.09 - 2022.08
Volunteer worker
Sue Ryder Charity Shop
2021.05 - 2021.06
Btec - Level 3 in ICT Systems and Principles
Nottingham College
2020.09 - 2021.07
Level 2 Cambridge Technical in IT
Bluecoat Sixth Form
2019.09 - 2020.07
GCSEs -
Bluecoat Academy Aspley
2015.09 - 2019.07