Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Rafiuz Zaman

Portsmouth,Ham

Summary

Driven Front of House Leader with exceptional leadership and communication skills, capable of managing teams and ensuring customer satisfaction. Demonstrates proficiency in conflict resolution and multitasking, fostering welcoming environment. Committed to enhancing customer experiences and operational excellence.

Overview

4
4
years of professional experience
2020
2020
years of post-secondary education

Work history

Front Of House Leader

Pret A Manger
Portsmouth, Hampshire
01.2025 - Current
  • Managing and motivating a team of baristas and front-of-house staff, fostering a positive and collaborative working environment.
  • Assisting with daily operational tasks, including shift planning, managing stock levels, and ensuring compliance with health and safety standards.
  • Supporting team members' growth by providing hands-on training, mentoring, and performance feedback to ensure high standards are consistently met.
  • Addressing customer queries and concerns effectively, ensuring a seamless and satisfying experience for all guests.
  • Promoting new products and campaigns, contributing to meeting sales and performance targets

Team Member

Pret A Manger
Portsmouth, Hampshire
09.2023 - 12.2024
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
  • Calculated charges, issued hills and collected payments, processing accurately to avoid till discrepancies.

Cashier

Billy Manning’s Ltd.
Portsmouth, Hampshire
02.2023 - 09.2023
  • Handled cash and cand payments with precision, maintaining customer confidentiality and discretion throughout.
  • Delivered outstanding customer care with proactive sales and listening skills.

Team Member

Texaco
Petersfield, Hampshire
10.2022 - 02.2023
  • Completed opening and closing checklists to create welcoming store environment.
  • Reduced customer wait times through optimized checkout processes

Assistant Manager (Programme Management)

iDEA TREE
Dhaka, Bangladesh
01.2021 - 08.2022
  • Supported long term business need strategies, generating stakeholders relations feedback for process improvements.
  • Implemented innovative ideas to challenge status quo and drive KPI achievement.

Education

Master of Science - Project Management

University of Portsmouth
Portsmouth
09.2022 - 10.2023

Bachelor of Science - Leather Engineering

University of Dhaka
Dhaka, Bangladesh

Skills

  • Target motivated
  • Problem solving
  • Critical thinking
  • Excellent written and verbal communication skills
  • Supervising
  • Retail management
  • Customer service skills
  • Research ability
  • Inspiring leadership
  • Logistical planning
  • Staff management
  • Business development
  • Data entry and recording
  • Sales strategies
  • Conflict management
  • Stress management
  • Time management

References

References available upon request.

Timeline

Front Of House Leader

Pret A Manger
01.2025 - Current

Team Member

Pret A Manger
09.2023 - 12.2024

Cashier

Billy Manning’s Ltd.
02.2023 - 09.2023

Team Member

Texaco
10.2022 - 02.2023

Master of Science - Project Management

University of Portsmouth
09.2022 - 10.2023

Assistant Manager (Programme Management)

iDEA TREE
01.2021 - 08.2022

Bachelor of Science - Leather Engineering

University of Dhaka

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Rafiuz Zaman