Team leader
Novac Technology Pvt Ltd
01 2015 - 03 2024
- As a Team Leader For Past 8 Years In Collection Process.
- Handling Zero Buckets for Two Wheeler,Personal Loan,Housing Loan Collection Process.
AGNEL NORONHA
Navi Mumbai,India
Summary
I seek challenging opportunities where I can fully use my skills for the success ofthe organization. Diligent and proactive with strong leadership abilities and excellent communication skills. Excel at team collaboration and problem-solving, ensuring smooth operations and customer satisfaction. Eager to bring positive impact to Team Manager role. Driven individual with knack for problem-solving and relationship-building. Demonstrates strong analytical skills and communication abilities, making quick, informed decisions while fostering team collaboration. Poised to enhance collection processes and improve client satisfaction.
Work history
Assistant Manager
Spocto Solutions Pvt Ltd
Navi Mumbai, India
03 2024 - Current
- Analysed and resolved complex resource management issues for optimised scheduling.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Created digital file classification system for company-wide use.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Designed and implemented training to further develop staff based on business goals.
- Developed organisational policies for administrative oversight and internal controls.
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Planned revenue generation strategies designed for growth.
- Streamlined processes to improve and optimise office operations.
- Assisted leadership team in meeting and exceeding revenue goals by identifying cost saving activities.
- Facilitated strategic decision-making by producing detailed, accurate business forecasts.
- Identified business risks and opportunities by analysing operational and market data.
- Evaluated operational goals, suggesting improvements and recommended actions.
- Worked with cross functional teams to monitor and review operational tasks against company benchmarks.
- Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
- Mentored staff to consistently exceed individual performance targets.
Education
B.Com - Commerce
Premier College
06/2014 - 04/2016
12th - Commerce
Premier College
06/2012 - 04/2013
10th - COMMERCE
Premier College
06/2010 - 04/2011
Skills
- Inspiring leadership
- Orienting and training
- Department management
- Strategic planning
- Leadership
- Communication skills
- Team building
- Programme development
- Time management
- Target motivated
Accomplishments
- Supervised team responsible for executing well on projects, leading to 3% increased revenue.
- Collaborated with team of 30 in development of Digital Team.
Timeline
Team leader
Novac Technology Pvt Ltd
01 2015 - 03 2024
Assistant Manager
Spocto Solutions Pvt Ltd
03 2024 - Current
B.Com - Commerce
Premier College
06/2014 - 04/2016
12th - Commerce
Premier College
06/2012 - 04/2013
10th - COMMERCE
Premier College
06/2010 - 04/2011