Rafiuz Zaman
Portsmouth,United Kingdom
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Motivated individual enthusiastic about challenging work. Adapts easily to different environments and flexes with changing demands.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Team member
Pret A Manger
Portsmouth, Hampshire
09.2023 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
Arcade Cashier
Billi Manning Ltd.
Portsmouth, Hampshire
03.2024 - 09.2024
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
Team member
Texaco
Petersfield, Hampshire
10.2022 - 02.2023
- Completed opening and closing checklists to create welcoming store environment.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Reduced customer wait times through optimised checkout processes.
Assistant Manager (Programme Management)
iDEA TREE
Dhaka, Bangladesh
01.2021 - 08.2022
- Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
- Supported long-term business need strategies, generating customer relations feedback for process improvements.
- Implemented innovative ideas to challenge status quo and drive KPI achievement.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Built customer relationships with consultative sales approach.
Education
Master of Science - Project Management
University of Portsmouth
Portsmouth 09.2022 - 10.2023
Bachelor of Science - Leather Engineering
University of Dhaka
Dhaka, Bangladesh10.2018
Skills
- Target motivated
- Inspiring leadership
- Logistical planning
- Operational support
- Staff Management
- Operations management
- Business Development
- Data entry
- Sales strategies
- Customer service
Timeline
Arcade Cashier
Billi Manning Ltd.
03.2024 - 09.2024
Team member
Pret A Manger
09.2023 - Current
Team member
Texaco
10.2022 - 02.2023
Master of Science - Project Management
University of Portsmouth
09.2022 - 10.2023
Assistant Manager (Programme Management)
iDEA TREE
01.2021 - 08.2022
Bachelor of Science - Leather Engineering
University of Dhaka
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