Summary
Overview
Work history
Education
Skills
Languages
Timeline
StoreManager
Rafael Gomes Carneiro

Rafael Gomes Carneiro

Swansea,Abertawe

Summary

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery.

Overview

4
4
years of professional experience

Work history

Kitchen team member

Tesco Superstore
Swansea, City and County of Swansea
10.2024 - Current
  • Delivered prompt service to ensure customer satisfaction.
  • Operated various kitchen equipment safely, minimised accidents.
  • Managed inventory control to reduce food waste.
  • Adapted quickly in a fast-paced environment, improved operational efficiency.
  • Monitored food temperatures for health and safety compliance.
  • Upheld hygiene standards, ensured clean dining experience for customers.
  • Fostered a positive work environment with effective communication and team cooperation.

Coffee shop manager

The berry point
Swansea, Abertawe
10.2023 - 10.2024
  • Assessed performance of employees, providing constructive feedback when necessary.
  • Ensured fast service during peak hours by efficiently managing resources.
  • Monitored cleanliness of premises, maintaining a welcoming atmosphere.
  • Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service.
  • Ensured compliance with food hygiene standards, maintaining high quality offerings.
  • Assisted in stock take, maintaining sufficient inventory at all times.
  • Achieved efficient workflow with proper time management.
  • Reduced waste by implementing recycling initiatives.
  • Demonstrated proper food handling and safety standards.


Driver costumer service

BCA Logistics
Newport, South wales
07.2021 - 10.2023
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Updated monthly mileage records to track trends and identify improvements.
  • Planned routes and schedules to achieve consistent service availability.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Performed daily vehicle inspections to ensure safety.
  • Communicated effectively with customers to confirm deliveries.

Education

British Qualifications Certificate - Private BCA

Car inspection and costumer services
Newport
09.2021

NVQ Level 2 - Catering and hospitality

City and Guilds
London
02.2017

Skills

  • Customer complaint resolution
  • Menu development
  • Food presentation standards
  • Seasonal menu changes
  • Food hygiene regulations understanding
  • Employee mentoring
  • Customer Service
  • Purchasing procedures
  • Staff training
  • Customer service excellence
  • Inventory management
  • Coffee shop opening and closing
  • Effective communication
  • Food Hygiene
  • Marketing strategy planning
  • Menu planning
  • Customer satisfaction management

Languages

English
Advanced
C1
Spanish
Beginner
A1

Timeline

Kitchen team member

Tesco Superstore
10.2024 - Current

Coffee shop manager

The berry point
10.2023 - 10.2024

Driver costumer service

BCA Logistics
07.2021 - 10.2023

British Qualifications Certificate - Private BCA

Car inspection and costumer services

NVQ Level 2 - Catering and hospitality

City and Guilds
Rafael Gomes Carneiro