Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Leela Manohar Enjety

Sheffield,SHF

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

2
2
years of professional experience

Work History

Kitchen Team Member

Pokeshack
01.2024 - 03.2024
  • Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Contributed to team success by assisting fellow waitstaff during busy periods or when short-staffed.
  • Maintained a professional appearance and demeanor throughout each shift, adhering to the restaurant''s dress code and etiquette standards.

Customer-service-officer

Panda Supermarket
01.2022 - 03.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Streamlined communication between customers and internal departments for timely issue resolution.

Education

Master of Science - Structural Engineering

The University of Sheffield
Sheffield, United Kingdom
09.2024

Bachelor of Technology - Civil Engineering

Vellore Institute of Technology
India
05.2023

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus
  • Leadership Qualities
  • Allergen awareness
  • Food storage practices
  • Positive Attitude
  • Cleanliness and hygiene
  • Safe Food Handling

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Supervised team of 4 staff members.

Languages

English
Proficient
C2
Hindi
Advanced
C1
French
Beginner
A1

Timeline

Kitchen Team Member

Pokeshack
01.2024 - 03.2024

Customer-service-officer

Panda Supermarket
01.2022 - 03.2023

Master of Science - Structural Engineering

The University of Sheffield

Bachelor of Technology - Civil Engineering

Vellore Institute of Technology

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Leela Manohar Enjety