Summary
Overview
Work history
Education
Skills
References
Timeline
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Rachel Louise Thompson

Glasgow

Summary

A skilled professional with expertise in recruitment and hiring aptitude, complaint handling excellence, and supply chain understanding. Demonstrates proficiency in space organisation, loss prevention techniques, and retail operations understanding. Adept at scheduling efficiency and proficient in Microsoft Office Suite and Point-of-Sale systems. Utilises stock control methods to optimise inventory management. Committed to advancing career goals within the retail sector by leveraging core competencies to drive operational success.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work history

Duty manager

Soiree Wine Bar - Aro Ace Ltd
Merchant City, Glasgow
04.2025 - Current
  • Streamlined workflow processes, enhancing the overall efficiency of the establishment.
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Maintained cleanliness standards, resulting in positive customer feedback.
  • Liaised with suppliers regularly, maintaining strong business relationships.
  • Implemented promotional initiatives for increased footfall during off-peak hours.
  • Handled complaints professionally, leading to improved customer retention rates.
  • Managed front-of-house operations to maintain a high level of service.
  • Conducted training sessions for new employees, enhancing team competence.

Front of house team member

Finsbay Flatiron
Glasgow, Glasgow City
09.2023 - 12.2025
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.

Front of house team member

The Merchant Steakhouse
Glasgow, Glasgow City
06.2023 - 10.2025
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Established rapport with regular diners, fostering a loyal client base.
  • Cooperated closely with other team members to meet and exceed guests' expectations.

FOH Supervisor

The Sportsmans Inn
Halifax, Calderdale
03.2017 - 03.2021
  • Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
  • Trained new staff members, leading to improved service standards.
  • Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.

Education

Post Graduate Diploma - Architecture

Mackintosh School of Architecture
Glasgow, Glasgow City
09.2022 - 06.2025

Bachelor of Arts - Architecture

Mackintosh School of Architecture
Glasgow, Glasgow City
09.2017 - 06.2020

Skills

  • Recruitment and hiring aptitude
  • Complaint handling excellence
  • Supply chain understanding
  • Space organisation
  • Loss prevention techniques
  • Retail operations understanding
  • Scheduling efficiency
  • Microsoft office suite proficiency
  • Point-Of-Sale system proficiency
  • Stock control methods

References

References available upon request.

Timeline

Duty manager

Soiree Wine Bar - Aro Ace Ltd
04.2025 - Current

Front of house team member

Finsbay Flatiron
09.2023 - 12.2025

Front of house team member

The Merchant Steakhouse
06.2023 - 10.2025

Post Graduate Diploma - Architecture

Mackintosh School of Architecture
09.2022 - 06.2025

Bachelor of Arts - Architecture

Mackintosh School of Architecture
09.2017 - 06.2020

FOH Supervisor

The Sportsmans Inn
03.2017 - 03.2021

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Rachel Louise Thompson