Margaret Kearns-Brown
Glasgow
Summary
Highly skilled individual with 30+ years experience in Administration, Training & Development, Customer Service, HR and Retail. Proactive and resourceful team player, committed to improving efficiency and productivity of teams, offering strong organisational skills, combined with a detail orientated and proactive approach. Energetic employee well-versed in strong communication and organisation skills who seeks solutions to problems and applies extensive analytical knowledge to findings. Excellent communicator with an approachable and flexible attitude who stands by their strong work ethic and is driven to deliver high quality service and consistent results.
Overview
30
30
years of professional experience
Work history
Office Manager/Customer Account Advisor
The Beal Group (Manufacturing)
Cumbernauld, North Lanarkshire
12.2024 - 07.2025
- Served as primary point of contact for office related enquiries and troubleshooting.
- Strengthened client relationships through effective communication and problem resolution.
- Handled incoming correspondence, ensuring timely responses and informed decision-making.
- Liaised with IT company to rectify technical issues promptly.
- Tracked and restocked office supply inventory, eliminating potential shortages.
- Optimised staff travel/accommodation arrangements by prioritising cost-effectiveness and time efficiency.
- Executed customer follow-up to maintain service standards.
- Recorded customer complaints precisely, passing swiftly to manufacturing team to enable corrective actions.
- Partnered with warehouse team to guarantee punctual product dispatch while coordinating with logistics company for product collection.
Onboarding Administrator
Evri
Work from Home
07.2024 - 10.2024
- Managed recruitment process, guiding candidates from initial contact through to placement.
- Handled between 50 and 100 initial first-screen candidate interviews within daily target timeframes for a fast-paced recruitment process.
- Ensured each applicant met appropriate company and position criteria through careful review.
- Delivered a seamless onboarding experience for new employees, remaining as point of contact for any future support or issues.
Interior Design Assistant
Sterling Home
Tillicoultry, Clackmannanshire
01.2020 - 05.2024
- Member of the design team who took annual department sales from negative to positive.
- Cultivated customer relationships, delivering design solutions within budget without compromising on quality or design objectives.
- Utilised IT skills preparing customer estimates, updating databases and using in-house software.
- Communicated with clients to understand needs preferences and expectations.
- Demonstrated professionalism and attention to detail throughout design and implementation process.
- Coordinated with suppliers for ordering and delivery of materials on time, mindful of project timelines.
- Kept meticulous records of all purchases, deliveries and installations for each project.
Training Officer
Facility Support Services - NLC
01.1996 - 11.2019
- Improved staff performance by implementing well-rounded training programmes for a diverse workforce in Facility Management.
- Developed comprehensive training manuals to enhance employee understanding of their roles.
- Coordinated internal and external training sessions, ensuring optimal staff participation.
- Developed IT skills to produce statistical reports, design PowerPoint presentations, and update delegate databases.
- Assessed individual learning needs for a more personalised approach to training.
- Collaborated closely with department heads for alignment of training objectives.
- Established strong relationships with external trainers, securing beneficial partnerships for the organisation.
Education
HNC - Business Studies
College of Commerce
GlasgowSNC - Business Studies
College of Commerce
GlasgowSkills
- Attention to detail
- Excellent written and verbal communication
- Proficiency in Microsoft Office
- Time management
- Outstanding customer service
- Professional and responsible approach to duties
- Strong interpersonal skills
- Dedicated team player
Timeline
Office Manager/Customer Account Advisor
The Beal Group (Manufacturing)
12.2024 - 07.2025
Onboarding Administrator
Evri
07.2024 - 10.2024
Interior Design Assistant
Sterling Home
01.2020 - 05.2024
Training Officer
Facility Support Services - NLC
01.1996 - 11.2019
HNC - Business Studies
College of Commerce
SNC - Business Studies
College of Commerce
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