Rachel Thomson
Hamilton,South Lanarkshire
Summary
Efficient and dedicated professional with extensive expertise in optical dispensing in a retail environment. Proficient in managing difficult situations and delivering personalised service ensuring exceptional customer care.
Skilled and knowledgeable in all areas of optical dispensing. Adept at frame selection advising and lens selection. Committed to enhancing customer experiences through comprehensive optical knowledge and contact lens instruction.
Overview
33
33
years of professional experience
Work history
Optical Assistant
Boots Opticians
Hamilton, South Lanarkshire
03.2002 - Current
- Answered customer queries with excellent product knowledge and professionalism.
- Handled complex prescriptions effectively whilst optimising visual comfort for patients.
- Trained new staff members on company policies and procedures, enhancing team performance.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
- Improved patient experience by conducting thorough pre-screening procedures.
- Established strong rapport with customers through attentive listening skills.
- Managed patient records to ensure data accuracy and confidentiality.
- Advised customers on lens types, boosting their understanding and making informed choices easier.
- Educated customers on lens and frame requirements to assist in decision-making.
- Answered inbound calls and enquiries to provide top-level service.
- Processed customer payments and provided receipts for services and purchases.
Optical Manager
Specsavers Opticians
Hamilton, South Lanarkshire
07.1993 - 11.2001
- Carried out day-to-day duties accurately and efficiently.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
Transferable skills
- Strong adaptability and eagerness to learn
- Friendly, approachable and professional
- Efficient in managing difficult situations
- Customer focused to deliver personalised service
- Basic computer software proficiency
Specialist optical skills
- Optical knowledge
- Lens materials knowledge
- All aspects of optical dispensing
- Contact lens instructions
- Clinical records maintenance
- Screening checks
- Prescription interpretation
Timeline
Optical Assistant
Boots Opticians
03.2002 - Current
Optical Manager
Specsavers Opticians
07.1993 - 11.2001