Rachel McConnell
Summary
Detail-oriented and organised professional with over three years’ experience supporting complex administrative and case management processes within regulated environments.
I am skilled in maintaining accurate records, managing controlled documentation, and working across multiple digital systems to ensure compliance with statutory and organisational standards. Experienced in coordinating multiple stakeholders, tracking documentation, and handling sensitive information with confidentiality and accuracy.
I am eager to transition into the nuclear and industrial service sector and expand my knowledge, bringing fresh perspectives while continuing to learn and develop professionally.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
EHCP Coordinator
Cumberland Council
2024.01 - Current
- Coordinate high-volume, multi-agency documentation in line with statutory compliance requirements.
- Maintain accurate digital case records and controlled documentation systems.
- Track document submissions against legal deadlines and statutory timeframes.
- Produce, format, and quality-check formal reports and Education Health Care Plans.
- Manage confidential records in accordance with data protection and information governance standards.
- Liaise with education, healthcare, and social care professionals to obtain and update documentation.
- Maintain audit-ready files and ensure documentation accuracy across systems.
- Support process improvements to enhance documentation workflows.
- Successfully manage and monitor a caseload of 300 Children and Young people.
Health and Wellbeing Coach
NHS
2022.09 - 2023.12
- Maintained participant records, documentation, and programme tracking systems.
- Produced progress reports and monitored outcome data.
- Coordinated personalised development plans and supporting documentation.
- Managed confidential health information in line with NHS governance standards.
- Liaised with schools and healthcare professionals to align support documentation.
- Supported the rollout of a new service, including document creation and branded materials.
- Developed structured reporting and communication processes.
- Monitored a caseload covering 7 GP practices in the area.
Cover Teacher
Cumbria Teaching Agency
2022.05 - 2022.09
- Delivered pre-planned lessons across multiple Cumbrian schools ensuring compliance with curriculum frameworks.
- Maintained classroom records and lesson documentation.
- Used digital systems to track student progress and attendance.
- Managed documentation in regulated educational settings.
- Liaised with teaching staff and leadership teams to ensure continuity of delivery.
- Demonstrated adaptability and organisation across high-demand environments.
Education
Bachelor of Arts - Primary Education with Mathematics Specialism
Leeds Beckett University
2019.09 - 2022.06
A-Levels -
Keswick School
2017.09 - 2019.07
GCSEs -
The Whitehaven Academy
2011.09 - 2017.06
Skills
- Document and Record Management
- Organisation
- Stakeholder Liaison
- IT Proficiency
- Adaptive
- Compliance and Quality Assurance
- Information Processing
- Training
- Report Writing
- Problem-Solving
Certification
Document Controller Certification (CPD Certifies)
Open Learning Academy - 2025
Completed training covering:
- Document lifecycle management
- Revision and version control
- Document registers and tracking logs
- Transmittal processes
- EDMS systems
- Quality assurance and compliance procedures
Diploma in Human Resources: Recruitment & Selection
Open University - May 2025
Completed training covering:
- Maintaining and processing confidential employee records
- Recruitment compliance and documentation procedures
- Data protection and GDPR principles
- Structured record-keeping and audit awareness
- Managing information in line with governance frameworks
Timeline
EHCP Coordinator
Cumberland Council
2024.01 - Current
Health and Wellbeing Coach
NHS
2022.09 - 2023.12
Cover Teacher
Cumbria Teaching Agency
2022.05 - 2022.09
Bachelor of Arts - Primary Education with Mathematics Specialism
Leeds Beckett University
2019.09 - 2022.06
A-Levels -
Keswick School
2017.09 - 2019.07
GCSEs -
The Whitehaven Academy
2011.09 - 2017.06