Helen Wing
Leeds,West York
Summary
Adaptable and driven individual with proven ability to manage tasks and communicate effectively. Demonstrates strong organisational skills and proficiency in Microsoft Office Suite. Prepared to contribute to operational efficiency and support team success in school administration role.
Hardworking administrator brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives.
Experienced School Administrator with over 15 years in Education.
Overview
39
39
years of professional experience
Work history
EHCP Administrator
East SILC Leeds
Leeds, West Yorkshire
07.2024 - 07.2025
- Prepared documents for review meetings, within the timescale required, covering over 100+ learners.
- Resolved minor issues swiftly avoiding unnecessary delays.
- Assumed responsibility of receptionist duties whilst necessary staff were away from their post.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Assisted parents/carers with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Oversaw database to maintain updated records and accuracy.
- Took meeting minutes.
- Scheduled meetings and the set up of rooms.
Receptionist/Administration Assistant
Aurora Ivy Lane School
Wakefield, West Yorkshire
06.2022 - 03.2024
- Greeted visitors and complete sign-in procedures to approve school guests.
- Enabled smooth running of day-to-day operations by providing effective and efficient administration support.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Coordinated office supplies to keep necessary materials available at all times.
- Communicated effectively with teachers regarding student absences or lateness, ensuring minimal disruption to classes.
- Updated student records regularly for accuracy and confidentiality purposes.
- Handled sensitive information appropriately, maintaining strict confidentiality at all times.
- Answered telephone calls and resolved enquiries quickly for prompt reception service.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Drafted and distributed documents for EHCP review meetings.
- Photocopied and printed presentations and reports for meetings.
Receptionist
Vision For Education - Pennyfields
Leeds, West Yorkshire
03.2022 - 06.2022
- Managed phone calls, resulting in effective communication.
- Upheld confidentiality with sensitive information handling procedures.
- Assisted with administrative tasks.
- Maintained accurate logs of visitor entries for security purposes.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Kept reception area clean and neat to give visitors positive impression of the company.
Temporary HR Administrator
Vision For Education - Leeds City Academy
Leeds, West Yorkshire
06.2021 - 03.2022
- Maintained employee records with utmost confidentiality, over two sites.
- Supported various internal staff members with Local Authority safeguarding audits over two sites.
- Supported Principles PA with recruitment events
Administrator/Receptionist
Hovingham Primary School
Leeds, West Yorkshire
03.2016 - 12.2020
- Handled sensitive data with confidentiality-upheld GDPR policies strictly.
- Handled correspondence between staff, parents, and students for improved understanding and transparency.
- Oversaw procurement of supplies-controlled cost without compromising on quality or quantity required.
- Kept filing, administration and record keeping up to date.
- Organised meeting bookings and prepared spaces and catering in advance.
- Ordered stationary, first-aid, and sundries for well-maintained office supplies.
- Photocopied and printed presentations and reports for meetings.
Temporary Sales Advisor
Hays Recruitment - TOTAL UK LTD
Wakefield, West Yorkshire
08.2015 - 11.2015
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed customer orders with speed and accuracy.
School Office Administrator
Reeds Education - Greenmount Primary School
Leeds, West Yorkshire
04.2015 - 07.2015
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Registered visitors, guests and contractors upon arrival, providing access passes.
Office Administrator
Cucina
Wakefield, West Yorkshire
01.2014 - 03.2015
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Resolved customer queries promptly for improved client satisfaction.
- Fostered a positive work environment with clear communication skills.
Front Office Manager
Sandal Rugby Club
Wakefield, West Yorkshire
03.2010 - 12.2013
- Maintained the reception area to provide a welcoming atmosphere.
- Attended to special requests from guests, ensuring their needs were met satisfactorily.
- Implemented new procedures for increased productivity within the Business.
- Attended monthly board meetings updating Directors on clubs activities and progress.
Sales Supervisor
Bags ETC/DOMO
Castleford, Wakefield
11.2009 - 03.2010
- Managed customer queries to improve overall service experience.
- Upheld high-quality standards in all sales activities, reflecting positively on brand image.
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
Fees and Finance Administrator
The Grammar School at Leeds
Leeds, West Yorkshire
06.2009 - 09.2009
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Liaised with Parents and Trustees to resolve billing enquiries
Finance Administrator and Office Administrator
Reeds Education - Allerton Grange High School
Leeds, West Yorkshire
03.2008 - 06.2009
- Completed ad hoc finance-related projects under tight deadlines.
- Provided administrative support to school finance team.
- Organised travel arrangements, facilitating school trips for pupils.
- Managed database to maintain updated records and accuracy.
General Club/Bar Manager
Farsley Celtic Football Club
Farsley Leeds, West Yorkshire
05.2004 - 12.2007
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Coordinated events at the venue, leading to increased bookings.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Coordinated staff ahead of events for smooth execution to maximise guest satisfaction.
Design and Licensing Administrator
WW Group LTD
Pudsey Leeds, West Yorkshire
09.1997 - 05.2004
- Assisted senior administrators/designers to effectively coordinate large-scale contracts.
- Liaised with factories to resolve licensor queries.
- Attended conferences and business events In respect of character licensing.
Part Time Sales Assistant
Marks & Spencer
Pudsey, Leeds
01.1991 - 09.1997
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Prepared orders for customers with wrapped, bagged and boxed items.
Sales advisor
Russell and Bromley
Leeds, West Yorkshire
07.1989 - 07.1990
- Delivered excellent customer service by addressing and resolving queries.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
Sales Advisor
Charles Clinkards
Leeds, West Yorkshire
08.1988 - 08.1989
- Delivered excellent customer service by addressing and resolving queries.
- Maintained clean, organised retail environment to enhance shopping experience.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Built rapport with new and existing customers to boost client retention.
Concession Sales Advisor/Manager
Peter Lords
Leeds/Harrogate , Yorkshire
05.1986 - 07.1988
- Delivered excellent customer service by addressing and resolving queries.
- Assisted in stock taking for accurate inventory management.
- Increased customer satisfaction by providing exceptional service and resolving complaints promptly.
- Liaised between management and floor staff for smooth communication flow.
- Handled cash transactions accurately, maintaining financial integrity of the store.
Education
CSE - English, Maths, Science, Art, History, Religious Studies, French Studies
Kings Manor High School
Middlesbrough 09.1978 - 07/1983
NCFE/City and Guilds - Hairdressing and Beauty
Kirby College for Further Education
Middlesbrough 09.1983 - 06/1985
Skills
- Discretion and confidentiality
- Parent-Teacher liaison
- Student record keeping
- Stationery control
- Meeting coordination
- Office administration
- Data Entry
- Microsoft Office
- Office equipment operation
- Attention to Detail
- Order processing
- Event planning
- SIMs, Arbor, Engage and Compass
Websites
Affiliations
- Baking
- ,Spending time with Grandson and Husband
Timeline
EHCP Administrator
East SILC Leeds
07.2024 - 07.2025
Receptionist/Administration Assistant
Aurora Ivy Lane School
06.2022 - 03.2024
Receptionist
Vision For Education - Pennyfields
03.2022 - 06.2022
Temporary HR Administrator
Vision For Education - Leeds City Academy
06.2021 - 03.2022
Administrator/Receptionist
Hovingham Primary School
03.2016 - 12.2020
Temporary Sales Advisor
Hays Recruitment - TOTAL UK LTD
08.2015 - 11.2015
School Office Administrator
Reeds Education - Greenmount Primary School
04.2015 - 07.2015
Office Administrator
Cucina
01.2014 - 03.2015
Front Office Manager
Sandal Rugby Club
03.2010 - 12.2013
Sales Supervisor
Bags ETC/DOMO
11.2009 - 03.2010
Fees and Finance Administrator
The Grammar School at Leeds
06.2009 - 09.2009
Finance Administrator and Office Administrator
Reeds Education - Allerton Grange High School
03.2008 - 06.2009
General Club/Bar Manager
Farsley Celtic Football Club
05.2004 - 12.2007
Design and Licensing Administrator
WW Group LTD
09.1997 - 05.2004
Part Time Sales Assistant
Marks & Spencer
01.1991 - 09.1997
Sales advisor
Russell and Bromley
07.1989 - 07.1990
Sales Advisor
Charles Clinkards
08.1988 - 08.1989
Concession Sales Advisor/Manager
Peter Lords
05.1986 - 07.1988
NCFE/City and Guilds - Hairdressing and Beauty
Kirby College for Further Education
09.1983 - 06/1985
CSE - English, Maths, Science, Art, History, Religious Studies, French Studies
Kings Manor High School
09.1978 - 07/1983
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