Pamela Hunter
Sittingbourne,Kent
Summary
Experienced team player and manager with a track record in customer service, known for resourcefulness and attention to detail. Skilled in developing customer-focused solutions and maintaining high operational standards. Strong communicator and team player committed to fostering a collaborative work environment. I love, love, love reading and widening my knowledge and my dream job is to work in a library.
Overview
36
36
years of professional experience
3
3
years of post-secondary education
Work history
Admissions Officer and EHCP Administrator
Nore Academy
Minster, Isle of Sheppey, Kent
2025.04 - Current
- Reviewed incoming applications, ensuring adherence to admission criteria and synthesised information for Head teacher.
- Assisted in the organisation of all transition and open days.
- Provided comprehensive support to prospective students by answering queries.
- Managed difficult situations calmly, ensuring satisfactory resolutions were reached swiftly.
- Provided exceptional customer service to prospective families, facilitating positive first impressions of the school environment.
- Maintained accurate student records to ensure data integrity.
- Developed strong relationships with parents to facilitate smooth admission processes.
- Improved administrative effectiveness through meticulous organisation skills.
- Answered incoming telephone calls and emails to clarify admissions policies and processes.
- Delivered top-quality customer service and support to families, colleagues and KCC.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Answered phone calls and responded to emails representing SEMH school.
- Managed and prioritised varied and busy workload to meet deadlines.
- Organised and led Annual Review meetings for 80 students and completed paperwork accurately and within timescales.
SEN Officer
Medway Council
Medway, Kent
2024.01 - 2025.04
- Conducted comprehensive assessments of students' educational needs and completed documentation to high standards within tight timescales.
- Coordinated multi-disciplinary team meetings to discuss individual student progress and future strategies.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations fairly, looking after 240 families
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Safeguarding and Wellbeing Officer
Strood Academy
Strood, Kent
2014.12 - 2024.01
- Worked diligently under pressure whilst preserving high-quality output.
- Supported student wellbeing with emotional support
- Managed school counsellors
- Attended safeguarding meetings
- Liaised closely with external agencies such as social services and CAMHS, providing comprehensive support for individuals in need.
Senior Branch Manager
Nationwide Building Society
Epsom, Surrey
1990.09 - 2004.01
- Led daily direction for 25 team members to meet sales objectives.
- Successful sales target achievement by setting clear priorities and tracking progress.
- Coordinated support for customers, team and peers to maintain consistent service.
- Ran performance evaluations to set improvement plans and guide staff development.
- Maintained customer relationships to raise service standards and customer experience.
Education
Bachelor of Arts - International Relations
University of Keele
Keele 1987.09 - 1990.06
Skills
- Communication skills
- Team player
- Resourcefulness
- Calm under pressure
- Professional
- Hard working
- Customer focused
- Positive
- Time management
- Kind
Timeline
Admissions Officer and EHCP Administrator
Nore Academy
2025.04 - Current
SEN Officer
Medway Council
2024.01 - 2025.04
Safeguarding and Wellbeing Officer
Strood Academy
2014.12 - 2024.01
Senior Branch Manager
Nationwide Building Society
1990.09 - 2004.01
Bachelor of Arts - International Relations
University of Keele
1987.09 - 1990.06