Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Rachel Martin

Rachel Martin

Kilmarnock,United kingdom

Summary

Dedicated professional with extensive experience in customer service, retail product sales, and hospitality. Proven expertise in cash handling, order processing, and cash register operations. I Adept at providing constructive feedback and promoting loyalty schemes to enhance customer satisfaction. Skilled in health and safety standards, hot beverage making, and foodservice. I'm Known for dependability, reliability, and strong communication skills. I am a Reliable and driven individual seeking to contribute to a Team as Team Member. I Possesses strong communication and problem-solving skills, complemented by keen ability to work collaboratively and adapt quickly. Committed to enhancing team performance and delivering exceptional service.

Overview

10
10
years of professional experience

Work history

Team member

Greggs Bakery
Kilmarnock, East Ayrshire
09.2021 - Current
  • Achieved efficient workflow with proper time management.
  • Collaborated effectively with team members to during busy service's
  • Collaborated closely with management on promotion strategies, boosting store visibility.
  • Maintained high standards of food hygiene, securing customer trust.
  • Handled difficult customers, resulting in conflict resolution.
  • Delivered orders promptly, ensuring high levels of customer satisfaction.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Received complaints and feedback, escalating as necessary for swift resolution.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Counted change correctly and issued customer receipts.
  • Handled currency payments, secured funds in register

Kitchen team member

Yum Yum's
Kilmarnock, East Ayrshire
06.2015 - 03.2019
  • Adapted quickly in a fast-paced environment, improved operational efficiency.
  • Managed inventory control to reduce food waste.
  • Adopted energy-efficient practices in the kitchen; contributed towards sustainability efforts.
  • Operated various kitchen equipment safely, minimised accidents.
  • Achieved a clean and organised kitchen by maintaining high standards of cleanliness.
  • Maintained orderliness of storage areas to enhance workflow efficiency.
  • Stocked all necessary supplies for efficient operation.
  • Fostered a positive work environment with effective communication and team cooperation.
  • Delivered prompt service to ensure customer satisfaction.
  • Handled cash and card payments
  • Checked notes carefully to spot counterfeit currency.

Education

Scottish Qualifications Certificate - English

St Joseph's Acadamy
Kilmarnock, East Ayrshire
08/2014 - 06/2020

Scottish Qualifications Certificate - Math's

St Joseph's Academy
Kilmarnock, East Ayrshire
08/2014 - 06/2019

Scottish Qualifications Certificate - NPA Professional Cookery

Ayrshire Collage
Kilmarnock, East Ayrshire
08/2017 - 06/2018

Scottish Qualifications Certificate - Hospitality

Ayrshire Collage
Kilmarnock, East Ayrshire
08/2019 - 06/2020

Skills

  • Constructive feedback
  • Cash handling
  • Customer Service
  • Sales expertise
  • Order processing
  • Retail product sales
  • Health and safety standards
  • Hot beverage making
  • Hospitality and foodservice
  • Communication skills
  • Loyalty scheme promotions
  • Dependability and reliability
  • Retail awareness
  • Refund and exchange processing
  • Coin counting
  • Customer greeting
  • Store merchandise stocking
  • Card payment processing
  • Cash register operations
  • Shop floor merchandising

Affiliations

I enjoy spending my free time Reading things such as Spider-man Graphic Novels, Manga Fiction.

I also enjoy Reading poetry including Author's June Bate's, Emily Dickinson, Robert Burns, Rupi Kaur.


I'm very Passionate about Travelling I have been to place's such as Poland, Spain, America and Belgium, Germany, Amsterdam, France, Norway , Canary Islands. I recently travelled solo to Melbourne , Australia. I'm also hoping to explore more of Australia in the foreseeable Future.


Another interest I have is doing photography. I own 2 Film camera's and while travelling love to take the opportunity to take my cameras being able too look back at photo's of the experiences I've had so far, I love taking photos of nature and family, friends.

References

References available upon request.

Timeline

Team member

Greggs Bakery
09.2021 - Current

Kitchen team member

Yum Yum's
06.2015 - 03.2019

Scottish Qualifications Certificate - English

St Joseph's Acadamy
08/2014 - 06/2020

Scottish Qualifications Certificate - Math's

St Joseph's Academy
08/2014 - 06/2019

Scottish Qualifications Certificate - NPA Professional Cookery

Ayrshire Collage
08/2017 - 06/2018

Scottish Qualifications Certificate - Hospitality

Ayrshire Collage
08/2019 - 06/2020
Rachel Martin