Rachel Howell
Peterborough,Cambridgeshire
Summary
Head of Sales with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Head of Sales
Fibo UK
Peterborough, Cambridgeshire
2022.09 - Current
- Promoted to Head of Sales from Regional Sales Manager within first 16 months with Fibo UK
- Managed team of 3 staff, driving performance with motivational strategies to exceed sales targets.
- Articulated product features and specifications in customer-centric language based on their priorities.
- Ensured seamless customer experience by implementing processes to manage and maintain customer expectations throughout sales process.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Turnover of 3.2million last year in revenue sales
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Supported front-line sales teams with well-coordinated administrative operations.
- Analysed industry and competitor trends to enhance sales strategy.
- Analysed sales reports to identify trends and update strategies.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Sales Representative
MKM
Kings Lynn, Norfolk
2019.07 - 2022.09
- Held a ledger of over 2 million pounds consisting of Regional House Builders, Developers and general building companies
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Boosted product sales by offering selection guidance to customers.
- Responded to telephone and in-person requests for information.
- Helped resolve client problems quickly with superior customer service.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Prepared sales contracts and oversaw signing of both parties.
- Set up appointments with potential and current customers to discuss new products and services.
- Resolved customer concerns promptly to maintain satisfaction.
Account Manager
Ridgeons
Peterborough, Cambridgeshire
2015.05 - 2019.07
- Demonstrated product features and functions to engage potential customers.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Communicated with potential and existing customers in-person and over telephone.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Addressed account enquiries and provided updated data from CRM software.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
Keyholder
Three UK
Peterborough, Cambridgeshire
2015.05 - 2017.05
- Implementated health and safety protocols for staff and customers.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Identified and addressed process inefficiencies to drive higher output.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Dealt with customer complaints and rectified product and service issues.
Education
A-Levels - Sport Studies
Peterborough Regional College
Peterborough 2012.09 - 2014.06
GCSEs -
Gleed Girls Technology College
Spalding 2007.09 - 2012.07
Skills
- B2B sales
- Market and competitive analysis
- Customer relations
- Account management
- Team development
- Lead development
- Sales training
- Customer service
- Competitive and trend analysis
- Negotiation strategies
- Sales team performance tracking
Certification
Full UK Driving Licence
Timeline
Head of Sales
Fibo UK
2022.09 - Current
Sales Representative
MKM
2019.07 - 2022.09
Account Manager
Ridgeons
2015.05 - 2019.07
Keyholder
Three UK
2015.05 - 2017.05
A-Levels - Sport Studies
Peterborough Regional College
2012.09 - 2014.06
GCSEs -
Gleed Girls Technology College
2007.09 - 2012.07