Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Teresa Carleton

Teresa Carleton

ST. HELENS,Merseyside

Summary

Professional Head of Sales with 7 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

17
17
years of professional experience

Work history

Head of Sales

Westbrook Industrial Ltd
Warrington , Cheshire
06.2016 - Current


  • Managing, tracking and analysing KPIs by producing accurate performance reports.
  • Leading the team via the companies vision and core values.
  • Mentoring and monitoring performance of the sales and technical team, which includes 7 direct reports in a B2B environment.
  • Align and implemented strategies and process across departments through strong leadership and communication to ensure seamless customer experience and maintain customer expectations.
  • Evaluating personnel performance to complete development reviews, addressing concerns and making progress recommendations.
  • Recruiting and hiring qualified candidates for vacant and new positions.
  • Review timesheets and administered employee entitlements with excellent HR knowledge to maintain accurate, current and compliant financial records.
  • Consult with senior management to develop operational enhancements, streamline processes and increase team performance.
  • Arrange corporate events, conferences and exhibitions for 9+ attendees.
  • Oversee and manage the changes required so that all CRM systems run smoothly and accurately for all users.

Office Manager

Maintenance Solutions (GB) Ltd
Widnes , Cheshire
03.2006 - 06.2016
  • Oversaw office budget to responsibly allocate equipment and resources.
  • Managed 10 -employee office, supervising workers, enhancing productivity and driving efficiency.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Prepared vendor invoices and processed incoming payments.
  • Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.

Education

GCSEs -

St Edmund Arrowsmith
Prescot

NVQ Level 2 -

Business & Administration

NVQ Level 2 -

Sage

Mental Health First Aider

Team Leader Development Course

Part of a peer group called rising Stars

Public speaking training

Currently completing an Excel Diploma

Skills

  • Sales presentations
  • B2B sales
  • Sales data analysis
  • KPI tracking and analysis
  • Sales team performance tracking
  • Team development
  • Mentoring employees throughout the business
  • Remote team management
  • Enquiry conversion
  • In-house staff training
  • Performance improvement
  • Microsoft Office
  • Event planning
  • Technical support
  • Multi-tasking ability
  • Recruitment
  • Hiring and training
  • New starter inductions

Accomplishments

  • Promoted 3 times from sales coordinator to Head of sales after 7 successful years in the sales department.
  • Part of the Manufactures Alliance Group


Timeline

Head of Sales

Westbrook Industrial Ltd
06.2016 - Current

Office Manager

Maintenance Solutions (GB) Ltd
03.2006 - 06.2016

GCSEs -

St Edmund Arrowsmith

NVQ Level 2 -

Business & Administration

NVQ Level 2 -

Sage

Mental Health First Aider

Team Leader Development Course

Part of a peer group called rising Stars

Public speaking training

Currently completing an Excel Diploma

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Teresa Carleton