Rachel Douglas
Bangor,Co. Down
Summary
Dedicated healthcare professional for 5 years with extensive experience in patient care, specialising in elderly and disability care. Proficient in undergoing person-centred care plans, patient engagement, and safeguarding. Demonstrates exceptional skills in infection prevention and control, manual handling, and emergency response training. Known for compassionate caregiving, clear communication, and maintaining organisational standards. Committed to enhancing patient well-being through empathetic communication and effective collaboration across departments. Has experience in Dementia care as well as Nursing care. Works extremely well in a team environment and is adaptive to emergency situations, where if a situation demanded could take a leaning role within a team.
Overview
6
6
years of professional experience
Work history
Health care assistant
Ailsa Lodge Nursing Home
Bangor, Ards and North Down
09.2020 - Current
- Assisted in patient care, improved comfort and well-being.
- Provided basic health education to patients for proper self-care post discharge.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Prepared meals for patients, ensured balanced nutrition intake.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Prepared healthy meals and delivered feeding support.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Monitored client health conditions and reported immediate issues to manager.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Cafe worker
CES Quarry Products
Ballygowan, Ards and North Down
06.2019 - 06.2020
- Ensured cleanliness of cafe premises by performing regular cleaning duties.
- Prepared hot and cold beverages for customers' satisfaction.
- Delivered prompt service to customers, resulting in repeat business.
- Promoted daily specials to increase sales.
- Maintained clean and organised work area, contributing to efficient service delivery.
- Assisted in inventory management for optimal stock control.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation.
- Handled cash transactions accurately, minimising discrepancies at the end of shift.
- Supported other team members during peak hours for smooth operations.
- Engaged with customers in a polite manner, fostering a welcoming environment.
- Followed all cafe policies and procedures diligently for consistency in service quality.
Catering worker
Chestnut Inn
Comber, Ards and North Down
06.2018 - 06.2019
- Improved customer satisfaction by providing high-quality catering services.
- Prepared food items for events, ensuring taste and presentation met expectations.
- Maintained cleanliness in kitchen area with regular cleaning and sanitising practices.
- Assisted in menu planning to accommodate dietary requirements of clients.
- Set up display tables, enhancing overall event aesthetics.
- Coordinated with other team members for efficient service delivery.
- Delivered exceptional customer service, resolving any issues promptly.
- Worked under pressure during peak hours to meet demand without compromising quality.
- Demonstrated flexibility by taking on additional shifts during busy periods or staff shortages.
Education
GCSEs - performing arts
saintfield high school
Saintfield, Newry Mourne and Down 09.2015 - 06.2016
GCSEs - health and social care
saintfield high school
Saintfield, Newry Mourne and Down 09.2015 - 06.2016
GCSEs - learning for life and work
saintfield high school
Saintfield, Newry Mourne and Down 09.2015 - 06.2016
level 2 essential skills - ICT
south eastern regional collage
Newtownards, Ards and North Down 09.2016 - 06.2017
OCN NI level 2 in essential skills - application of number
south eastern regional collage
Newtownards, Ards and North Down 09.2017 - 06.2018
entry 3 literacy - literacy
south eastern regional collage
Newtownards, Ards and North Down 09.2016 - 06.2017
GCSEs - mathematics
movilla high school
Newtownards, Ards and North Down 09.2017 - 06.2018
OCR Level 2 Cambridge Technical Diploma - health and social care
south eastern regional collage
Newtownards, Ards and North Down 09.2016 - 06.2017
NVQ Level 3 - health and social care
south eastern regional collage
Newtownards, Ards and North Down 09.2017 - 06.2018
BSc (Honours) Psychology with Counselling - psychology with counselling
The Open University
Northern Ireland 09.2020 -
Skills
- Patient observations
- Person-centred care plans
- Patient engagement
- First Aid
- Patient care
- Elderly care
- Patient handling and positioning
- Calm under pressure
- Pressure area care
- Patient safeguarding
- Clinical waste disposal
- Documentation development
- Safeguarding knowledge
- Patient risk assessment
- Housekeeping
- Personal care
- Infection prevention and control
- Mobility support
- Palliative Care
- Manual handling
- Patient relationship building
- Dementia awareness
- Activities of Daily Living
- Food preparation
- Exceptional communicator
- End Of Life Care
- Disability Care
- Infection prevention
- Nursing care
- Organisational standards
- Interdepartmental collaboration
- Rehabilitation support
- Medical records
- Stoma care
- Care planning
- assisted in Catheterisation
- Compassionate care giver
- Clear communication
- Emergency response training
- COVID-19 containment
- Linen sterilisation and distribution
- Patient temperature and respiration monitoring
- Infection control procedures
- Disability support
- Empathy and compassion
- Meal delivery
- CPR certification
- Excellent bedside manner
- Patient mobility assistance
- Patient care plans
- Hoist operation
- Person-Centred Approach
- Diet and nutrition assistance
- Empathetic communication
- Mobility equipment operation
Affiliations
- reading
- running
- yoga
- painting or drawing
- cooking
- family activities
References
References available upon request.
Timeline
Health care assistant
Ailsa Lodge Nursing Home
09.2020 - Current
BSc (Honours) Psychology with Counselling - psychology with counselling
The Open University
09.2020 -
Cafe worker
CES Quarry Products
06.2019 - 06.2020
Catering worker
Chestnut Inn
06.2018 - 06.2019
OCN NI level 2 in essential skills - application of number
south eastern regional collage
09.2017 - 06.2018
GCSEs - mathematics
movilla high school
09.2017 - 06.2018
NVQ Level 3 - health and social care
south eastern regional collage
09.2017 - 06.2018
level 2 essential skills - ICT
south eastern regional collage
09.2016 - 06.2017
entry 3 literacy - literacy
south eastern regional collage
09.2016 - 06.2017
OCR Level 2 Cambridge Technical Diploma - health and social care
south eastern regional collage
09.2016 - 06.2017
GCSEs - performing arts
saintfield high school
09.2015 - 06.2016
GCSEs - health and social care
saintfield high school
09.2015 - 06.2016
GCSEs - learning for life and work
saintfield high school
09.2015 - 06.2016
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