Racheal FUNKE Ayodeji Olagunju
Manchester,MAN
Summary
Compassionate trong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges. Helped clients to identify and address substance abuse issues through individual and group therapy sessions.
Overview
13
13
years of professional experience
Work History
Mental Health Support Worker
TOTAL ASSIST RECRUITMENT (Elysium Healthcare)
02.2024 - Current
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Documented client progress in confidential files.
Care Assistant
CARE4U
10.2023 - 01.2024
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Conducted regular safety checks on equipment used in patient care to ensure proper functionality and mitigate risks.
- Implemented care plans designed by healthcare professionals to ensure consistency in treatment and support for each patient.
- Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
- Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Healthcare Assistant
AVITEUS HEALTHCARE
09.2023 - 10.2023
- Contributed to efficient hospital operations by promptly responding to call lights and addressing patient concerns as needed.
- Streamlined administrative tasks such as updating records, scheduling appointments, and managing supply inventory for improved efficiency.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning, reducing the risk of injury or complications.
- Accompanied patients to appointments and medical procedures, offering emotional support and ensuring their comfort throughout the process.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
- Supported patients'' nutritional needs through meal preparation, feeding assistance, and dietary monitoring, promoting overall health.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Documented patient information and care activities in electronic health record.
Sales Executive
JMG LIMITED
07.2022 - 10.2023
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed and implemented account management plans to establish customer satisfaction.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
Team Lead
JMG LIMITED
07.2019 - 07.2022
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Sales Support Officer
JMG LIMITED
11.2016 - 07.2019
- Contributed to successful product launches by coordinating marketing materials and supporting event logistics.
- Supported proposal development with well-researched market data, contributing to persuasive presentations that secured new contracts.
- Facilitated smooth communication between the sales team and internal departments, minimizing delays or misunderstandings.
- Managed expense reporting accurately, enabling proper budget allocation for the sales department''s resources.
- Increased customer retention by addressing inquiries promptly and resolving issues efficiently.
- Strengthened client relationships through consistent communication, fostering trust and loyalty.
- Enhanced sales team performance by providing timely and accurate sales data analysis.
- Created product training plans centered on customer success and satisfaction.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Tracked sales data for analysis and forecasting.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Wrote detailed technical documentation for company products.
- Contributed additional revenue to sales plans through resale opportunities.
- Presented technical presentations to clients to explain product features and benefits.
Receptionist
DUROSOLEYE HOSPITAL
10.2012 - 11.2016
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Independent National Electoral Commission
10.2011 - 10.2012
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Compiled information from files and research to satisfy information requests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Master of Arts - BUSINESS ANALYTICS
MACHESTER METROPOLITAN UNIVERSITY
Lanchester, United Kingdom 04.2001 -
Master of Science - Business Administration
LADOKE AKINTOLA UNIVERSITY
NIERIA 04.2001 -
Bachelor of Education - Educational Management
EKITI STATE UNIVERSITY
NIGERIA 04.2001 -
Skills
Service Coordination
undefinedTimeline
Mental Health Support Worker
TOTAL ASSIST RECRUITMENT (Elysium Healthcare)
02.2024 - Current
Care Assistant
CARE4U
10.2023 - 01.2024
Healthcare Assistant
AVITEUS HEALTHCARE
09.2023 - 10.2023
Sales Executive
JMG LIMITED
07.2022 - 10.2023
Team Lead
JMG LIMITED
07.2019 - 07.2022
Sales Support Officer
JMG LIMITED
11.2016 - 07.2019
Receptionist
DUROSOLEYE HOSPITAL
10.2012 - 11.2016
Receptionist
Independent National Electoral Commission
10.2011 - 10.2012
Master of Arts - BUSINESS ANALYTICS
MACHESTER METROPOLITAN UNIVERSITY
04.2001 -
Master of Science - Business Administration
LADOKE AKINTOLA UNIVERSITY
04.2001 -
Bachelor of Education - Educational Management
EKITI STATE UNIVERSITY
04.2001 -
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