Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Rachael Mcmaster

Rachael Mcmaster

Livingston,West Lothian

Summary

Dependable Taxi Controller using outstanding interpersonal and planning abilities to deftly coordinate [Type] taxi services. Ensuring timely, accurate dispatch through effective customer and driver communications. Skilled in [Type] system operation. Highly-organised Taxi Controller, skilled in the effective planning and coordination of large numbers of taxis. Offering outstanding customer service through faultless communication and call-handling abilities with timely, accurate dispatch for consistently excellent service levels. Accomplished Taxi Controller, providing faultless customer service through effective, efficient taxi coordination and dispatch. Skilled in [Skill] and [Skill], with additional abilities in [Type] system management for well-rounded, dependable taxi rank support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Taxi controller

Fairdeal cabs
Livingston, West Lothian
06.2018 - Current
  • Entered customer information into [Type] dispatch system to effectively assess nearby drivers and deliver timely service.
  • Provided accurate customer quotes and fare estimations for continued clarity of service.
  • Ensured smooth-running, timely dispatch of customer jobs through [Action] for faultless service ratings.
  • Used [System] to communicate with drivers, monitoring job progress in line with service demands.
  • Used exceptional communication and relationship-building abilities to provide outstanding customer service throughout taxi booking processes.
  • Answered calls efficiently and professionally, gathering accurate booking information to ensure appropriate taxi dispatch.
  • Communicated regularly with drivers, updating [Type] system to ensure accurate alignment between jobs.

Education

SVQ Level 3 -

St Margaret's Academy
West Lothian

Skills

  • Dispatch management
  • Call handling
  • Driver coordination
  • Taxi coordination
  • Crew leadership
  • Customer relations

Languages

English
Fluent

Timeline

Taxi controller

Fairdeal cabs
06.2018 - Current

SVQ Level 3 -

St Margaret's Academy
Rachael Mcmaster