Owen Seeley
Dudley,West Midlands
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn new skills along the way. Ready to seek and maintain full time position that offers challenges utilizing interpersonal and problem solving skills.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work History
Taxi Dispatcher
Triple 20 Taxis
Dudley, West Midlands
12.2021 - Current
- Communicated regularly with drivers, updating job information in the system to ensure accurate alignment between jobs.
- Processed advanced and specialist bookings effectively and efficiently, updating drivers with necessary information.
- Used exceptional communication and relationship building abilities to provide outstanding customer service throughout phone calls and face to face communication with customers.
- Entered customer information into the dispatch system to effectively assess nearby drivers and deliver timely service.
- Dealt with customer complaints and resolved issues to the best of my ability
- Stayed calm to navigate tricky situations in collective manner.
- Communicated with customers politely, promptly and professionally.
Social Media Marketing
Brioche Burger
Brierley Hill, Dudley
09.2020 - 11.2020
- Managed social media content, boosting profile views through target audience engagement.
- Made advertisement posts using creative ideas and graphic design skills.
- Designed engaging brochures, banners and signs for printing.
- Mastered Adobe Photoshop to support design work and image editing needs.
- Visited various locations in the area of the restaurant to photograph various food products to advertise the business on social media platforms.
- Remained up to date with web design best practices and industry trends to ensure high level and effective outputs in the field.
Education
NVQ Level 2 - Maintenance Engineering
Dudley College of Technology
Dudley 09.2020 - 08.2021
GCSEs - Informational Technology
Ormiston Forge Academy
Cradley Heath 09.2018 - 08.2020
GCSEs - IT
Ormiston Forge Academy
Cradley Heath 09.2018 - 08.2020
GCSEs - English Language
Ormiston Forge Academy
Cradley Heath 09.2018 - 08.2020
GCSEs - English Literature
Ormiston Forge Academy
Cradley Heath 09.2018 - 08.2020
GCSEs - Graphic Design
Ormiston Forge Academy
Cradley Heath 09.2018 - 08.2020
GCSEs - Maths
Ormiston Forge Academy
Cradley Heath 09.2018 - 08.2020
Skills
- Dispatch management
- Call handling
- Crew leadership
- Fare calculations
- Customer relations
- Working well in a team
- Problem Solving
- Good with Tech/Computers
- Great communication
- Reliable
- Flexible
- Patient
Languages
English
Native
Timeline
Taxi Dispatcher
Triple 20 Taxis
12.2021 - Current
Social Media Marketing
Brioche Burger
09.2020 - 11.2020
NVQ Level 2 - Maintenance Engineering
Dudley College of Technology
09.2020 - 08.2021
GCSEs - Informational Technology
Ormiston Forge Academy
09.2018 - 08.2020
GCSEs - IT
Ormiston Forge Academy
09.2018 - 08.2020
GCSEs - English Language
Ormiston Forge Academy
09.2018 - 08.2020
GCSEs - English Literature
Ormiston Forge Academy
09.2018 - 08.2020
GCSEs - Graphic Design
Ormiston Forge Academy
09.2018 - 08.2020
GCSEs - Maths
Ormiston Forge Academy
09.2018 - 08.2020
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