Imran Sheikh
high wycombe,bucks
Summary
Highly-organised Taxi Controller, skilled in the effective planning and coordination of large numbers of taxis. Offering outstanding customer service through faultless communication and call-handling abilities with timely, accurate dispatch for consistently excellent service levels.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work history
Taxi controller
Pace Transport
Ealing, Ealing, london W13 8PH
1999.01 - Current
- Communicated regularly with drivers, updating [Type] system to ensure accurate alignment between jobs.
- Answered calls efficiently and professionally, gathering accurate booking information to ensure appropriate taxi dispatch.
- Entered customer information into [Type] dispatch system to effectively assess nearby drivers and deliver timely service.
- Used exceptional communication and relationship-building abilities to provide outstanding customer service throughout taxi booking processes.
- Used [System] to communicate with drivers, monitoring job progress in line with service demands.
- Ensured smooth-running, timely dispatch of customer jobs through [Action] for faultless service ratings.
Taxi driver
Manor Cars
London, City of London
1993.01 - 1998.01
- Delivered outstanding customer experiences with friendly and professional approach.
Courier delivery driver
DHL
London, City of London
1991.09 - 1991.12
- Worked efficiently with focus to improve average delivery times.
Education
Bachelor of Arts - Economics, Geography
Govt Collage Sargodha, Pakistan
Sargodha, Pakistan 1996.05 - 1999.06
Skills
- Customer relations
- Dispatch management
- Route planning
- Taxi coordination
- Call handling
- Driver coordination
Languages
Urdu
Fluent
Timeline
Taxi controller
Pace Transport
1999.01 - Current
Bachelor of Arts - Economics, Geography
Govt Collage Sargodha, Pakistan
1996.05 - 1999.06
Taxi driver
Manor Cars
1993.01 - 1998.01
Courier delivery driver
DHL
1991.09 - 1991.12