Rachael Davies
Ivybridge,Devon
Summary
Dynamic professional with exceptional organisational skills and a proactive attitude, adept at business administration and effective communication. Demonstrates strong time management capabilities, ensuring tasks are prioritised and deadlines consistently met. A collaborative team player committed to liaising clearly with internal teams and external stakeholders to drive success.
Overview
12
12
years of professional experience
Work History
Network Permit Officer
Plymouth City Council
Plymouth, Devon
07.2024 - Current
- Monitor and process permits for activities of public utility companies, the Council and other contractors
- Liaise with internal teams, external contractors, statutory undertakers, and members of the public to support effective planning and communication of works.
- Invoice for completed works and fines
- Maintain accurate and up-to-date records of past, ongoing, and upcoming works, ensuring all relevant documentation is properly stored for future reference.
Locality Administrator
Livewell Southwest Ltd
Plymouth, Devon
06.2022 - 07.2024
- deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships.
- I am responsible for providing daily administrative support in the allocated service areas ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties
- Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs.
- I provide the day-to-day supervision and line management of junior staff where appropriate.
Patient administrator
Livewell Southwest Ltd
Plymouth, Devon
10.2021 - 06.2022
- Greeted patients promptly, providing professional, efficient service to maintain reception flow.
- Responded to changing department needs, providing responsive, proactive administration support.
- Booked patient appointments and facilitated reminder messages to avoid missed visits.
Sales Agent
EE Ltd
Plymouth, Devon
10.2017 - 09.2021
- Handled high-volume telesales enquiries within call-time targets.
- Identified prospect needs and offered appropriate products and services.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Retained customers by building rapport and delivering tailored product recommendations.
- Built rapport with new and existing customers to boost client retention.
Cabin Crew Member
British Airways
Heathrow
02.2017 - 10.2017
- Handled special needs of children, elderly and individuals with disabilities.
- Addressed questions and resolved issues and complaints.
- Served foods and beverages based on passenger locations and ticket tiers.
- Assessed emergency equipment and first aid kits ahead of travel.
- Actioned tasks and responsibilities assigned during pre-flight briefings.
- Promoted and sold duty-free goods to passengers.
- Met passengers at entrance, verified tickets and directed individuals to locations.
Patient Coordinator
NHS NEW Devon CCG
Plymouth, Devon
05.2013 - 02.2017
- Oversaw and facilitated patient referrals to other clinics to meet client expectations.
- Responded to queries and requests from patients and other visitors.
- Recorded sufficient patient information during booking appointments.
- Facilitated and rescheduled missed appointments for patients.
- Collaborated with nurses to triage and prioritise patients in high-pressure situations, making rapid and effective decisions.
- Triaged patients and prioritised treatment according to urgent care needs.
Education
NVQ Level 3 - Business Admin
Education and Training Skills
Exeter, DevonGCSEs - Maths
Ridgeway School
Plymouth, DevonGCSEs - English Literature
Ridgeway School
Plymouth, DevonGCSEs - English Language
Ridgeway School
Plymouth, DevonSkills
- Excellent organisational skills
- Effective communication skills - able to liaise clearly with internal teams and external stakeholders
- Time management - capable of prioritising tasks and meeting deadlines
- Business administration
- Team player with a proactive attitude
Custom
Personal Information
- Nationality: British
- Date of birth: 30/12/1992
Timeline
Network Permit Officer
Plymouth City Council
07.2024 - Current
Locality Administrator
Livewell Southwest Ltd
06.2022 - 07.2024
Patient administrator
Livewell Southwest Ltd
10.2021 - 06.2022
Sales Agent
EE Ltd
10.2017 - 09.2021
Cabin Crew Member
British Airways
02.2017 - 10.2017
Patient Coordinator
NHS NEW Devon CCG
05.2013 - 02.2017
NVQ Level 3 - Business Admin
Education and Training Skills
GCSEs - Maths
Ridgeway School
GCSEs - English Literature
Ridgeway School
GCSEs - English Language
Ridgeway School
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