Jacqueline Aghem

• As a People and Organisational Development(POD) Training Facilitator, I plan, organised, guides and manages different training to meet department or team goals.
• I create. curate and design training materials following diagnostics out comes from a 1:1s sessions with service managers to meet the needs of their department or team.
• I conduct Training Need Analysis (TNA) that give a comprehensive picture of employee s' knowledge, skill, and abilities and gaps across the Trust. TNA help me to focus training on areas where it is most needed.
• I identify performance gaps.
• I align training with organisation objectives
• I use TNA to determines the "where, what,who, factors of training,
• Chairing meetings and delivering training.
• I design, plan and deliver training and intervention to need of team.
• Maintaining quality standards and ensure health and safety compliance.
• I identify learning and development needs for different staff groups.
• I render training online (virtual learning).
• I also hold meeting with difference departments and services managers (mostly 1;1s sessions) as a change agent liaising with PWC to make sure that new change implemented are followed effectively within the operational management. I also observe smooth running of the teams. In situation where a team is having challenge I will step in and diagnosed, refer or develop intervention training to meet team 's need.
• I prioritize and organised my work load to meet specific deadlines. In some situations I have to plan over short, or medium time frames or event adjust some plans to meet the needs as required.
• I work well under pressure by staying focus and objective.
• I facilitate effectively, making sure that I remain objective and focus on the "group process," the ways that groups work together to perform tasks, make decisions and solve problems.
• I facilitate in such a way that involves being impartial and steering the group so that ideas and solutions flow.

Below are the topics that I facilitate :

• Facilitating dialogue mapping
• Facilitating managing Better training
• Team Building training.
• Preceptor-ship training.
• Facilitating pre huddles and huddle board training.
• Managing conferences and events
• Managing conflict within a team.
• Running effectively virtual meeting,
• Planning workshops
• Planning and administering Away-.day.
• Positive psychology and debriefing training
• Vision writing training
• Intervention training (depending on 1:1s outcomes service management).

As a Center Manager, managing a team of 10 home managers , 13 deputies managers and 50 support care staff . I lead with authenticity and integrity, I also show resilience under pressure, I am committed to supporting the growth and development of others. I am a Strategic thinking and also a collaborative leadership, I have a strong understanding of how people development contributes to organisational success and reflects organisations values .


My main roles were to implement the right processes and practices across the Center made of four separate departments as follows:
- The lower and Upper school ( residential school for Learning Disability)
- the college ( residential school for Learning Disability)
- the Adult Residential Home,.

My specific duties as Center Manager include formulating strategy, improving performance, procuring material and resources and securing compliance. I mentor my team members, find ways to increase quality of service and implement best practices across all levels.

- I was responsible to make sure that national standards issued by CQC and OFSTED are met.



-Ensuring the delivery of quality, person-centered services are delivered across the Center.

-Managing budgets and the financial effectiveness of the setting.

-Chairing meetings and deliver training.

-Taking on a visible leadership role.

-Maintaining quality standards and ensure health and safety compliance.

-Liaising with and maintain partnerships with Local Authority and other local community organisations.

-Insuring any regulatory activity, such as personal care and administering medicines, is delivered within regulations.

- Providing information, advice and support to residents' families.



-Safeguarding and promoting the welfare of the children.

-Ensuring the quality of care provided is consistent with current legislation.

-Liaising with local authorities as well as health and other professionals working with the children.

-Managing child protection concerns and complaints.

-Contributing to care planning, statutory case reviews and case conferences.

-Supporting children's emotional and behavioral needs.
-Assessing new referrals and carry out inductions.

-Good experience in writing monthly service and audit reports.

-Ultimately, I remain compliant, efficient and profitable during the course of business.

-Ensure all services are carried on in an appropriate, cost-effective way and improve operational management systems, processes and best practices.

-Help the organization's processes remain legally compliant
-Formulate strategic and operational objectives.

-Examine financial data and use them to improve profitability

-Manage budgets and forecasts.
-Recruit, train and supervise staff.
- I maintained resilience, stamina and reliability under sustained pressure, keeping focused on objectives.
- I managed contentious people issues effectively together with a high level of emotional intelligence and strong interpersonal and communication skills.
- I liaised with managers , deputies managers and staff to agree appropriate, effective and pragmatic solutions to service needs.
- I plan over, short, medium and long-term to meet service need.
- I take lead to manage, negotiate, influence , motivate and engage team in challenging situations.
- I take the lead and focus no improving performance to meet organisational goals.
- I strategically think and communicate the organisational or team vision to the rest of the team in line with their needs and abilities. etc

info

Maximum of 500 words

As a Project a Manager, I was responsible for the successful delivery of the project objectives, purpose and process of change, co-coordinating of the program's projects and management of their inter-dependencies.
I was in charge of the overall integrity and coherence of the program. Developing and maintaining the program environment to support each individual project within it- often through an effective management office.

SOME OF MY DUTIES ARE AS FOLLOWS:
- I was overseeing multiple projects
-I was submitting Highlight report to project board as agreed in the project initiative document.
-I was delivering successful project outcomes
-I was organizing programs and activities in accordance with the mission and goals of the organization.
-I was developing new programs to support the strategic direction of the organization.
-I was planning, coordinating, managing complex service improvement projects.
-Analyzing statistical processes and communicating complex information to all levels.
-I prioritizing and managing my own workload to meet tight deadlines.
- I have excellence communication skills.
-I was reporting and presenting to large group of professionals, both internal and external stakeholders.
- I was creating and managing long-term goals.
- I was developing budget and operating plan for the program.
- I was developing and evaluating method to assess program strengths and identify areas for improvement.
- I was writing Proposals to guarantee uninterrupted delivery of services.
- I was managing a team with diverse array of talents and responsibilities.
- I was also ensuring that goals are met in areas including customer satisfaction, safety, quality and team member performance.
- I was implementing and managing changes, and interventions to ensure project goals are achieved.
- I was meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
- I was producing accurate and timely report of program status throughout its life cycle.
- I was analyzing project risks.
- I was managing staff, supervision and performance.
- I paid good attention to detail and work to tight deadlines.
- I have good administrative and organization skills
- I was leading , and chairing , meetings with a range of different stakeholders and professionals.
- I use my initiative and act independently within project defined objectives.
- I have confident in working with or without supervision
- I worked on strategy with the marketing team.

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Maximum of 500 words

• Managing the overall smooth running of the Home.
• Allocation of staff members as require by service user’s needs.
• Covering staff shortage with agency staff as required.
• Carried out assessments, care plans, and evaluations, and making appropriate referrals including in-patient hospitalization.
• Administered medications to service ‘user as prescribed by the Doctor.
• Administered professional development systems for junior staff including: appraisal, support and supervision.
• Carried out new admission of services users.
• Providing high quality care and treatment in conjunction with other professionals through the Trusts agreed MDT assessment.
• Assessing and care planning for newly admitted.
• Overseeing the day to day service delivery in the Home.
• Organising outings for services users.
• Promoting health and wellbeing of older people while respecting their right and dignity and also encouraging their independence as possible.
• Writing end of shift Report and handover.

• Company Overview: Potters bar
• Was responsible for all moving and handling training for staff at all levels in the hospital, also conducting training at other Priory hospitals as required.
• Administering training with the use of PowerPoint Presentation.
• Engaging with external organisations to achieve positive outcomes.
• Planning over short, medium and long-term time frames and adjust plans as requires.
• Managing own workload and make informed decisions in the absence of required information, working to tight schedule.
• Working autonomously being guided by principles, policies and regulations.
• Acting independently and managing my own workload.
• Planning and progressing work activities within general guidelines.
• Potters bar

• As a Community care coordinator, I was supervising junior staff members.
• Writing reports and coordinating MDT meetings.
• Assisting in annual audit.
• Home visit to assess service user's needs.
• Assisting line manager in drawing up care plans.
• Coordinating service user's activities with the full involvement of each service users.
• Evaluating and reviewing individual service user’s activities as required.
• Promoting service user's independent, respecting their right to choose, maintaining their dignity, and privacy.
• Coordinate service users meetings, outings and holidays.
• Coordinating staff meetings.
• Reporting any changes to line manager as required.
• Liaising with other health care professionals to provide person centred care to service users.