Summary
Overview
Work history
Education
Skills
Accomplishments
Other Interests
Timeline
Generic

James Procter

Coventry,West Midlands

Summary

Dynamic and results-driven professional with extensive expertise in client experience at Jaguar Land Rover and a strong background in sales. Adept at delivering exceptional customer service, cultivating lasting relationships, and driving client satisfaction across all touchpoints. With an entrepreneurial spirit, a creative mindset, and strategic thinking, I consistently identify opportunities for innovation and growth while aligning customer needs with business objectives. Skilled in fostering collaboration and implementing solutions that enhance brand loyalty and elevate the overall client experience.

Overview

5
5
years of professional experience

Work history

Client Experince Advisor

Jaguar Land Rover
Coventry
11.2023 - Current

As a dedicated professional at Jaguar Land Rover, I have had the privilege of contributing to a customer-centric environment that prioritizes luxury, innovation, and exceptional service. Through my role, I engage with clients to ensure their needs are met with precision and care, reflecting the brand’s commitment to excellence. I am always looking to deliver a seamless and personalised experience throughout the clients journey. I help uphold Jaguar Land Rover’s reputation for world-class service and product quality. My focus remains on fostering long-term relationships and ensuring client satisfaction at every touchpoint.

Delivery driver

Ford and Slater
Coventry
08.2022 - 01.2023

Reliable and detail-oriented delivery driver with extensive experience in the automotive parts industry. Proven track record of ensuring timely, accurate deliveries while maintaining excellent customer service and adherence to safety protocols. Skilled in route optimization, inventory management, and handling vehicle parts with care to meet client expectations. Strong communication and problem-solving abilities, consistently meeting deadlines and contributing to efficient operations within a fast-paced environment.

Labourer

Flint Builders
Coventry, West Midlands
01.2021 - 07.2022

Managed day-to-day labour duties including heavy lifting, goods
transportation and site maintenance. Prepare holes, trenches and ditches at desired locations to exact specifications. Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.

Carpentry and Joinery

BGJ Carpentry and Joinery
09.2020 - 11.2021

General labouring, foundation prepping, kitchen and bathroom
dismantling, kitchen unit construction and installation along with work
worktop preparation.

Retail Fashion

Footasylum
Coventry
10.2019 - 01.2020

Delivered outstanding in-store experience through positive and attentive customer service. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.

Education

GCSEs -

King Henry VIII School
Coventry

Skills

Excellent communication and interpersonal skills**: Capable of building positive relationships with clients, colleagues, and stakeholders


Strong problem-solving abilities: Able to identify issues quickly and implement effective solutions


Time management and organisational skills: Efficient in managing multiple tasks, meeting deadlines, and prioritising responsibilities


Team collaboration and leadership: Proven ability to work effectively in teams or lead projects to successful outcomes


Adaptability and flexibility: Comfortable working in fast-paced environments and adjusting to changing priorities


Attention to detail: Highly meticulous in completing tasks accurately and efficiently


Technical proficiency: Skilled in using relevant software, tools, or technology to enhance productivity

Accomplishments


• Successfully founded and manage an events business in the music industry, overseeing all aspects from client acquisition to execution, resulting in high client retention rates through exceptional service and innovative event concepts.

• School 1st XV senior Rugby team 18/19 season.
• Captained School U/15 1st XV Rugby team 17/18 season.
• Represented Coventry Schools U/15 Rugby 17/18 season.
• Coventry Schools Rugby Cup winner.
• Cast as lead role in feature film.
• Cast in principle roles as Oliver (2014) and
Artful Dodger (2015) for major productions
in the city.

Other Interests

  • Supporting Coventry City Football Club
  • Travelling
  • DJ'ing
  • Fitness - Gym
  • Watching films and documentaries of various types

Timeline

Client Experince Advisor

Jaguar Land Rover
11.2023 - Current

Delivery driver

Ford and Slater
08.2022 - 01.2023

Labourer

Flint Builders
01.2021 - 07.2022

Carpentry and Joinery

BGJ Carpentry and Joinery
09.2020 - 11.2021

Retail Fashion

Footasylum
10.2019 - 01.2020

GCSEs -

King Henry VIII School
James Procter