Dynamic and results-driven professional with extensive expertise in client experience at Jaguar Land Rover and a strong background in sales. Adept at delivering exceptional customer service, cultivating lasting relationships, and driving client satisfaction across all touchpoints. With an entrepreneurial spirit, a creative mindset, and strategic thinking, I consistently identify opportunities for innovation and growth while aligning customer needs with business objectives. Skilled in fostering collaboration and implementing solutions that enhance brand loyalty and elevate the overall client experience.
As a dedicated professional at Jaguar Land Rover, I have had the privilege of contributing to a customer-centric environment that prioritizes luxury, innovation, and exceptional service. Through my role, I engage with clients to ensure their needs are met with precision and care, reflecting the brand’s commitment to excellence. I am always looking to deliver a seamless and personalised experience throughout the clients journey. I help uphold Jaguar Land Rover’s reputation for world-class service and product quality. My focus remains on fostering long-term relationships and ensuring client satisfaction at every touchpoint.
Reliable and detail-oriented delivery driver with extensive experience in the automotive parts industry. Proven track record of ensuring timely, accurate deliveries while maintaining excellent customer service and adherence to safety protocols. Skilled in route optimization, inventory management, and handling vehicle parts with care to meet client expectations. Strong communication and problem-solving abilities, consistently meeting deadlines and contributing to efficient operations within a fast-paced environment.
Managed day-to-day labour duties including heavy lifting, goods
transportation and site maintenance. Prepare holes, trenches and ditches at desired locations to exact specifications. Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
General labouring, foundation prepping, kitchen and bathroom
dismantling, kitchen unit construction and installation along with work
worktop preparation.
Delivered outstanding in-store experience through positive and attentive customer service. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
Excellent communication and interpersonal skills**: Capable of building positive relationships with clients, colleagues, and stakeholders
Strong problem-solving abilities: Able to identify issues quickly and implement effective solutions
Time management and organisational skills: Efficient in managing multiple tasks, meeting deadlines, and prioritising responsibilities
Team collaboration and leadership: Proven ability to work effectively in teams or lead projects to successful outcomes
Adaptability and flexibility: Comfortable working in fast-paced environments and adjusting to changing priorities
Attention to detail: Highly meticulous in completing tasks accurately and efficiently
Technical proficiency: Skilled in using relevant software, tools, or technology to enhance productivity
• Successfully founded and manage an events business in the music industry, overseeing all aspects from client acquisition to execution, resulting in high client retention rates through exceptional service and innovative event concepts.
• School 1st XV senior Rugby team 18/19 season.
• Captained School U/15 1st XV Rugby team 17/18 season.
• Represented Coventry Schools U/15 Rugby 17/18 season.
• Coventry Schools Rugby Cup winner.
• Cast as lead role in feature film.
• Cast in principle roles as Oliver (2014) and
Artful Dodger (2015) for major productions
in the city.