Rachael Davies
Penarth,Vale of Glamorgan
Summary
Trustworthy, reliable and positive team player with exceptional communication strengths whose adaptability and commitment to task is unlimited. Resourceful and capable with superb customer service focus and wide ranging experience seeks career changing opportunities to shine in a new field.
Overview
30
30
years of professional experience
9
9
years of post-secondary education
Work History
Learning support assistant
Vale of Glamorgan Council
PENARTH, Vale of Glamorgan
03.2011 - Current
- Developed and improved pupil engagement by providing one-on-one support and guidance.
- Implemented tailored adaptable learning plans for individual pupil progression.
- Enhanced classroom environment with creative teaching methods.
- Provided behavioural management strategies to maintain disciplined and learning enabled atmosphere.
- Provided support and continuity to both teaching staff and pupils throughout the KS2 sector.
- Undertaken continual professional development through training.
Parenting break
None
London/Penarth, Vale of Glamorgan
11.2002 - 03.2011
Assistant Manager
Fuel/Refuel Delicatessen
Earlsfield, Wandsworth
09.2001 - 11.2002
- Responsible for day to day running of station cafe and delicatessen.
- Delivered exceptional customer service to customers in time pressured environment.
- Managed stock and cash control and replenishment.
- Responsible for staff training in customer service and health and safety.
- Maintained a safe and positive work environment for staff and customers.
Branch manager
Oddbins
Various Branches, South East London
09.1994 - 09.2001
- Improved branch productivity and performance by implementing efficient work schedules and excellent customer focus.
- Increased annual turnover by 30% in final store.
- Developed and implemented strategies for increased customer satisfaction.
- Managed daily operations to ensure smooth running of the branch.
- Fostered a positive work environment, improving overall team morale and developed individual training schemes.
- Achieved sales targets and controlled profit and loss to target within branch.
- Developed corporate business opportunities.
- Coordinated with other branches for seamless service delivery.
Education
A-Levels - English literature, Theatre Studies
Richard Lander School
Truro 09.1989 - 07.1991
GCSEs - 9 x grade A-C
Tadcaster Grammar School
Tadcaster 09.1984 - 07.1989
Bachelor of Arts - English and Popular Theatre
Bretton Hall, University of Leeds.
Wakefield 09.1991 - 07.1994
Skills
- Exemplary customer service
- Resilience under pressure
- Proactive approach
- Independent with initiative
- Calm and positive manner
- Adaptability to change
- Time management
- Meeting targets
- Financial management
- Attention to detail
- Copywriting
- Budget management
- Inventory control
- Full clean UK driving license
References
References available upon request.
Timeline
Learning support assistant
Vale of Glamorgan Council
03.2011 - Current
Parenting break
None
11.2002 - 03.2011
Assistant Manager
Fuel/Refuel Delicatessen
09.2001 - 11.2002
Branch manager
Oddbins
09.1994 - 09.2001
Bachelor of Arts - English and Popular Theatre
Bretton Hall, University of Leeds.
09.1991 - 07.1994
A-Levels - English literature, Theatre Studies
Richard Lander School
09.1989 - 07.1991
GCSEs - 9 x grade A-C
Tadcaster Grammar School
09.1984 - 07.1989
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