Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Scarlet Jones

Stoke-on-Trent,Staffordshire

Summary

Dedicated professional with extensive expertise in customer service, elderly care, and technical support. Demonstrates exceptional skills in communication excellence, conflict resolution, and safeguarding vulnerable adults. Proven ability to enhance customer satisfaction through compassionate care and effective problem-solving. Adept at managing multiple tasks efficiently while maintaining composure under pressure. Committed to continuous improvement and delivering exemplary service in all interactions.

Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.

Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner.

Positive and proactive, well-suited for Customer Assistant role. Possesses strong communication and problem-solving skills, alongside natural ability to build rapport with customers. Committed to enhancing customer satisfaction and driving positive outcomes for business.

Friendly and approachable, bringing strong communication and problem-solving skills suited for customer service environments. Demonstrates keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

1
1
year of professional experience

Work history

Support worker

St Michael's Care Home
Stoke On Trent, Staffordshire
02.2025 - 05.2025

COLLEGE PLACEMENT

  • Assisted with mobility issues enabling easier movement around the home.
  • Supported daily living skills training which increased client self-sufficiency.
  • Actively listened to client concerns thus creating a comforting environment.
  • Contributed feedback on patient progress leading to adjustments in personalised care plans.
  • Helped achieve patient independence through guided tasks and activities.
  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Assisted in maintaining a clean environment for improved client health.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Assured safety measures were met to prevent falls or accidents.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.

Customer assistant

Alton Towers Resort
Staffordshire , Staffordshire
10.2024 - 11.2024
  • Improved customer relations by promptly addressing queries and concerns.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Assisted customers with product selection to ensure satisfaction.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered prompt solutions to maintain customer satisfaction.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Ensured health and safety regulations complied within work premises at all times.

Education

B-Tec - Health and Social Care

Newcastle Under Lyme College
Staffordshire
09.2024 -

GCSEs - Maths, English, Science, Geography, Business Studies, Health and Social Care, Food Studies

Excel Academy
Stoke-on-Trent
09.2019 - 09.2024

Skills

  • Customer satisfaction enhancement
  • Communication excellence
  • Patience and tolerance
  • Technological literacy
  • Team player
  • Conflict Resolution
  • Assertiveness
  • Email etiquette
  • Technical support
  • Keen problem solver
  • Behavioural observation
  • Information gathering
  • Telephone etiquette
  • Personable
  • Exemplary customer service
  • Well-organised multitasker
  • Immaculate floor mopping
  • Complaint handling
  • Hard-working
  • Microsoft Office proficiency
  • Polite and friendly
  • Email handling
  • People Management
  • Customer engagement
  • Composure under pressure
  • Health and Safety Compliance
  • Customer relations
  • Cultural awareness
  • Interpersonal communication
  • Communication with families
  • Direct work with patients
  • Vulnerable adult abuse recognition
  • Flexible working hours
  • Elderly supportiveness
  • Disability understanding
  • Patience and composure
  • Domestic duties fulfilment
  • Resilience in stressful situations
  • Dignity respect
  • Elderly care
  • Nutrition management
  • Safeguarding knowledge
  • Dementia care
  • Meal preparation
  • Confidentiality maintenance
  • Emotional support and companionship
  • Patient relations
  • Safeguarding vulnerable adults
  • Mental health awareness
  • Strength-based practice
  • Compassionate care
  • Customer Service
  • Communication skills

Affiliations

  • Outside of school I participated in gymnastics and trampolining for several years, which allowed me to build my teamwork skills and sense of ambition. In addition to this I have also completed some charity work, including bake sales, race for life and sponsored runs helping me to understand other people’s circumstances.

Timeline

Support worker

St Michael's Care Home
02.2025 - 05.2025

Customer assistant

Alton Towers Resort
10.2024 - 11.2024

B-Tec - Health and Social Care

Newcastle Under Lyme College
09.2024 -

GCSEs - Maths, English, Science, Geography, Business Studies, Health and Social Care, Food Studies

Excel Academy
09.2019 - 09.2024
Scarlet Jones