Sindy Dickinson

• Managed a portfolio within Rebel for a company with 10,000 properties
• Ensured alignment of investment goals with client expectations for sustained business partnerships.
• Assisting other team members where required
• Establishing relationships with key suppliers.
• Provide input into the development of communications for events in the customer journey
• Refining requirements, managing backlog and providing input on user acceptance testing and running platform.
• Providing assistance to finance in validating industry invoices
• Acting as point of contact and escalation, responding to customer calls, emails and chats where the customer needs support.
• This will involve the ability to handle a range of queries from customer and the sales partners.
• Working within Rebels framework of processes to ensure regulatory requirements are adhered to, whilst feeling able to make decisions that are right for the customer showing an ability to adapt my approach to customer need.
• Sharing knowledge and feedback with other colleagues to enhance their knowledge and the service Rebel offer to their customers.
• Investigating and responding to customer queries by identifying the root cause and managing the customers’ expectations through to resolution – identify/resolve/forward fix approach.

The Right Property Group manage properties for short term lettings. Properties are advertised on many different platforms including Airbnb and Booking.com

• Appointed Personal Assistant to the Director
• Administered payroll process and resolved staff entitlement queries.
• Organised filing systems for improved efficiency.
• Suggested strategies to address inefficiencies in current processes.
• Accurately entered expenses data onto Zeevou to maintain data integrity.
• Accomplished outstanding assignments.
• Liaised with investors and suppliers, demonstrating professionalism in all communications.
• Handled invoicing and payment runs in Xero.
• Ordered large units of furniture and arranged delivery to properties and company warehouse.
• Create and maintained utility accounts for all properties.
• Investigated and negotiated with energy company's to obtain better deals on utilities.
• Interacted and built collaborative relationships with marketing, sales and operations staff.
• Maintained company purchase and sales ledgers.
• Evaluated employee expense reports and verified accuracy.
• Controlled credit and confirmed debtors paid dues on time.
• Reconciled all company accounts, including credit cards and expenses.
• Entered transactions into internal databases.
• Researched industry trends, contributing to strategic planning.
• Drafted business letters and emails to facilitate clear communication.

• Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
• Accurately and efficiently accepted and processed cash and card payments using POS systems.
• Managed efficient till operations, promptly and precisely scanning items, processing payments and issuing receipts.
• Increased seasonal sales through targeted selling in line with current marketing initiatives and promotions ensuing increased Christmas revenue by 30% on previous year.
• Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
• Carried out regular sales floor cleaning especially due to Covid , maintaining impeccably high standards in store presentation and hygiene.
• Merchandised and maintained designated area within company guidelines.

• Goes above and beyond by not just providing safe and supportive environment for people being detained due to their immigration status but also being accessible should the resident need to talk during this uncertain time for them.
• Always maintain security while monitoring the welfare of the detained residents within the centre.
• Natural ability to relate to people from different nationalities and a varied understanding of English. The use of body language, voice tone, and eye contact has proved effective to relax a resident who is feeling anxious.
• Ensure that residents' personal files and records are updated during every shift. Personally been commended on the in-depth information which was included which has gone on to identified a vulnerable adult.
• Being flexible and adaptable where necessary due to being assigned to various duties and areas within the centre.
• Conduct personal and property searches in a professional and dignified manner.
• Work to strict time control schedules.
• Supported colleagues and residents during emergency events, which has prevented self harming episodes, suicide attempts, and physical assaults.
• Processed residents by taking bio-metrics to be used by The Home Office for identification and their process for residency. Conducted over 50 per day to enable release and not incurring KPI's.
• Enforced prison regulations diligently, aiding in maintaining discipline in the facility.
• Liaised effectively with healthcare professionals to ensure timely medical assistance for detainees as required.

• Followed company regulations and rules to promote safe environment for customers, employees as well as maintaining aircraft safety.
• Oversaw employees performance and supported them during shifts.
• Provided personalised, superior cabin service through engagement of younger customers, maintaining exceptional customer satisfaction record.
• Conducted and completed accurate security check of aircraft before boarding following cleaning and sanitisation procedures following international travel.
• Administered first aid on customers experiencing medical emergencies, such as air sickness and heart attacks.
• Consistently achieved high on-board sales from duty-free products by employing customer profiling and link sales.
• Ensured smooth running of the cabin, serving as conduit between cabin crew and pilots.
• Took an administrative role within the company helping with day-to-day running of the office. Duties included banking and data/revenue input for each flight using Microsoft and Excel spreadsheets.
• Contacting other departments within TUI via phone or e-mail. Obtaining, gathering, and relaying information within tight deadlines due to pending flight departure.
• Organized and adapted a system for flight banking paperwork which was due to be audited.
• Ensured smooth running of cabin, serving as a facilitator between cabin crew and pilots.