Rabbia Farooq
Chelmsford,Essex
Summary
Customer-focused professional with proven communication and problem-solving abilities. Expertise in managing point-of-sale systems and delivering exceptional service. Committed to enhancing shopping experiences and driving sales growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Administrative assistant
Chelmsford Taxis Ltd
Chelmsford, Essex
2023.06 - 2024.02
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
- Answer incoming calls promptly and maintain a professional, helpful tone.
- Calculate and provide estimated fares and arrival times (ETAs) based on current traffic and fleet availability.
- Keep an eye on the GPS tracking system to ensure drivers are on schedule.
Sales assistant
Khaadi
Islamabad, Pakistan
2020.03 - 2022.04
- Ensured stock replenishment in a timely manner to maintain shop floor
- Offered personalised shopping advice to enhance customer experiences.
- Utilised excellent communication skills to provide detailed product information.
- Acted as a personal shopper for VIP clients
- Handled product returns and refunds
- Cash handling and processed finance agreements at POS
Nursery assistant
Beaconhouse School System
Islamabad, Pakistan
2018.03 - 2020.01
- Provided care for children, ensuring their well-being at all times.
- Observed children's behaviours, providing important insights into their development stages.
- Assisted in the development of educational programmes to boost children's learning engagement.
- Fostered positive relationships with parents for better understanding of child's needs.
Education
Bachelor of Arts - Mathematics
Mirpur University
Mirpur, Pakistan 2012.09 - 2016.06
Skills
- Merchandise arrangement
- Flexible schedule availability
- Retail industry knowledge
- Problem solving
- Customer needs assessment
- Store cleanliness
- Point of sale operation
- Communication skills
- Upselling
Timeline
Administrative assistant
Chelmsford Taxis Ltd
2023.06 - 2024.02
Sales assistant
Khaadi
2020.03 - 2022.04
Nursery assistant
Beaconhouse School System
2018.03 - 2020.01
Bachelor of Arts - Mathematics
Mirpur University
2012.09 - 2016.06