Callum Jenkins
Barry,Vale of Glamorgan
Summary
Driven individual with excellent communication and problem-solving skills, bringing strong customer service capabilities and ability to handle high-pressure situations. Demonstrates proficiency in active listening and conflict resolution, aiming to enhance customer satisfaction and operational efficiency. Committed to making significant impact any role.
Overview
5
5
years of professional experience
31
31
years of post-secondary education
Work History
Bookings Manager
Fun HQ
Cardiff, South Glamorgan
04.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing booking inquiries and concerns.
- Streamlined booking processes to improve overall efficiency.
- Established relationships with key clients, securing repeat business.
- Managed reservation platform, ensuring accurate inventory control.
- Collaborated with marketing department for promotional campaigns tied to bookings.
- Conducted regular staff training sessions, improving team performance in handling reservations.
- Developed strategies for dealing with overbooking scenarios effectively, minimising customer dissatisfaction.
- Handled special requests from guests whilst maintaining high-quality service standards.
- Maintained detailed records of all bookings, aiding in future planning and forecasting efforts.
- Fostered positive relationships with customers through exceptional service delivery during the booking process.
- Handled escalated complaints professionally, resolving issues to enhance customer retention rates.
- Liaised closely with other departments, ensuring smooth coordination of bookings across all sectors of business operations.
- Managed payment processing tasks, safeguarding against discrepancies or fraud incidents.
- Communicated reservation confirmations to guests via post and email.
- Processed payments and online bookings with zero error.
Publican
Punch Pubs & Co
Kelvedon, Colchester
10.2023 - 04.2024
- Managed beverage stocks for smooth operations during peak hours.
- Maintained high hygiene standards with regular cleaning and sanitisation.
- Ensured a pleasant atmosphere by arranging live music events on the weekends.
- Kept staff motivated to provide excellent service during busy periods.
- Organised special theme nights for an engaging customer experience.
- Dealt with customer queries, resulting in higher satisfaction ratings.
- Enhanced pub reputation by offering top-notch customer service at all times.
- Fostered good community relationships through participation in local events and sponsorship of neighbourhood clubs.
- Handled cash transactions quickly, ensuring accuracy at all times.
- Performed regular maintenance checks on pub facilities for uninterrupted service delivery.
- Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
- Coordinated effectively with kitchen staff for timely food orders and deliveries.
- Implemented effective shift schedules to maintain continuous pub operations without any downtime.
- Assessed customer feedback regularly, leading to improved services over time.
- Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Reconciled cash and credit card transactions to maintain accurate records.
Publican
Marstons Plc
Cardiff, Cardiff
10.2021 - 10.2023
- Increased customer satisfaction by maintaining a clean and welcoming pub environment.
- Managed beverage stocks for smooth operations during peak hours.
- Maintained high hygiene standards with regular cleaning and sanitisation.
- Ensured a pleasant atmosphere by arranging live music events on the weekends.
- Kept staff motivated to provide excellent service during busy periods.
- Organised special theme nights for an engaging customer experience.
- Dealt with customer queries, resulting in higher satisfaction ratings.
- Enhanced pub reputation by offering top-notch customer service at all times.
- Fostered good community relationships through participation in local events and sponsorship of neighbourhood clubs.
- Handled cash transactions quickly, ensuring accuracy at all times.
- Performed regular maintenance checks on pub facilities for uninterrupted service delivery.
- Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
- Coordinated effectively with kitchen staff for timely food orders and deliveries.
- Implemented effective shift schedules to maintain continuous pub operations without any downtime.
- Assessed customer feedback regularly, leading to improved services over time.
- Trained new staff members in bar duties, enhancing their skills and performance.
- Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
Cleaning supervisor
Stay Bc
Newport, Newport
04.2021 - 09.2021
- Provided training for new staff members to ensure quality service delivery.
- Supervised team members, enhancing overall productivity and effectiveness.
- Developed rosters and assigned duties to maximise staff utilisation.
- Conducted performance evaluations, fostering continuous improvement in cleaning services.
- Liaised with management on supply needs for uninterrupted operation of the cleaning unit.
- Upheld company reputation by effectively handling customer complaints and queries related to cleanliness issues.
- Coordinated deep cleaning projects, ensuring timely completion and satisfactory results.
- Followed environmental regulations in waste disposal activities for safer surroundings.
- Verified equipment functionality regularly, preventing downtime due to faulty appliances.
- Promoted health and safety policies among staff leading to reduced workplace accidents.
- Prepared reports on daily activities for management's review.
- Adhered strictly to COSHH guidelines whilst using chemicals safeguarding employees' health.
- Decreased contamination risk by implementing rigorous cleaning procedures.
Switchboard operator
Cwm Taf Morgannwg University Health Board
Llantrisant, Rhondda Cynon Taf
06.2019 - 04.2021
- Managed switchboard operations, improving efficiency in call routing.
- Streamlined communication systems for enhanced internal coordination.
- Ensured swift response to incoming calls, aiding customer satisfaction.
- Facilitated efficient telephone communications to bolster business operations.
- Handled high volume inbound calls, ensuring prompt attention.
- Directed calls to appropriate departments for seamless workflow.
- Assisted with administrative duties, enhancing office productivity.
- Maintained updated contact lists to facilitate smooth communication.
- Operated multiple-line switchboards effectively for optimal service delivery.
- Recorded and relayed messages accurately, ensuring information integrity.
- Utilised computer systems efficiently for data management tasks.
- Provided excellent customer service to enhance company reputation.
- Coordinated interdepartmental communications with a professional approach.
- Greeted visitors warmly whilst directing them appropriately.
- Answered queries professionally over the phone or via email.
- Assisted in emergency situations by connecting relevant personnel promptly.
- Coped calmly and effectively with routine and urgent calls.
- Provided high quality call handling in line with performance targets.
Education
GCSEs - English Language
Morriston Comprehensive School
Swansea 09.1991 - 07.1995
GCSEs - English Literature
Morriston Comprehensive School
Swansea 09.1991 - 07.1995
GCSEs - Mathematics
Morriston Comprehensive School
Swansea 09.1991 - 07.1995
GCSEs - Combined Sciences
Morriston Comprehensive School
Swansea 09.1991 - 07.1995
GCSEs - History
Morriston Comprehensive School
Swansea 09.1991 - 07.1995
GCSEs - French
Morriston Comprehensive School
Swansea 09.1991 - 07.1995
GNVQ - Information Technology
Morriston Comprehensive School
Swansea 09.1991 - 07.1995
GNVQ - Business Studies
Morriston Comprehensive School
Swansea 09.1991 - 07.1995
Skills
- Telephony system operation
- Query resolution
- Outbound calling practice
- Inbound call handling
- Call routing techniques
- Empathy with customers
- Customer retention strategies
- Understanding of company policies
- Working within kpis
- Data protection knowledge
- Flexibility in shift patterns
- Documentation accuracy
- Knowledge of gdpr guidelines
- Conflict resolution
Affiliations
- Travel
- Computers
- Health & Fitness
Timeline
Bookings Manager
Fun HQ
04.2024 - 08.2024
Publican
Punch Pubs & Co
10.2023 - 04.2024
Publican
Marstons Plc
10.2021 - 10.2023
Cleaning supervisor
Stay Bc
04.2021 - 09.2021
Switchboard operator
Cwm Taf Morgannwg University Health Board
06.2019 - 04.2021
GCSEs - English Language
Morriston Comprehensive School
09.1991 - 07.1995
GCSEs - English Literature
Morriston Comprehensive School
09.1991 - 07.1995
GCSEs - Mathematics
Morriston Comprehensive School
09.1991 - 07.1995
GCSEs - Combined Sciences
Morriston Comprehensive School
09.1991 - 07.1995
GCSEs - History
Morriston Comprehensive School
09.1991 - 07.1995
GCSEs - French
Morriston Comprehensive School
09.1991 - 07.1995
GNVQ - Information Technology
Morriston Comprehensive School
09.1991 - 07.1995
GNVQ - Business Studies
Morriston Comprehensive School
09.1991 - 07.1995
Similar Profiles
Tyler SelockTyler Selock
Operations Supervisor for Worlds of Fun Security at Worlds Of Fun And Oceans Of FunOperations Supervisor for Worlds of Fun Security at Worlds Of Fun And Oceans Of Fun
Dejanna CollinsDejanna Collins
Operations Supervisor at Worlds Of Fun And Oceans Of FunOperations Supervisor at Worlds Of Fun And Oceans Of Fun
Maggie StewartMaggie Stewart
Food Representative/Barista at Maritime Fun Group: Seaside Fun FoodsFood Representative/Barista at Maritime Fun Group: Seaside Fun Foods
Melanie LewisMelanie Lewis
Police community support officer at South Wales PolicePolice community support officer at South Wales Police
Emily TownleyEmily Townley
Team leader at Greene KingTeam leader at Greene King