Priyanshu Raj
Abudhabi,United Arab Emirates
Summary
Dedicated and customer-focused Cabin Crew professional with experience delivering exceptional onboard service in a premium international airline environment. Passionate about creating memorable guest experiences while maintaining the highest standards of safety, hospitality, and professionalism. Recognized for consistently achieving a Net Promoter Score (NPS) above 80 and awarded Top NPS Performer for two consecutive months through outstanding customer service and personalized passenger care. Skilled in working within multicultural teams, resolving customer concerns with empathy, and adapting to dynamic operational environments while ensuring compliance with all aviation safety procedures.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Cabin Crew Member
Etihad Airways
Abudhabi, United Arab Emirates
10.2025 - Current
- Delivered world-class customer service while ensuring the highest standards of passenger safety, security, and regulatory compliance.
- Created personalized and memorable travel experiences by anticipating passenger needs and providing exceptional hospitality.
- Consistently maintained a Net Promoter Score (NPS) above 80 and received Top NPS Performer recognition for two consecutive months.
- Managed onboard service efficiently, including premium food and beverage service, passenger assistance, and service recovery.
- Responded confidently to medical situations, operational disruptions, and customer concerns while maintaining professionalism and composure.
- Collaborated with multicultural cabin crew teams to deliver a seamless onboard experience across short-haul and long-haul operations.
- Trained and qualified to operate on the Boeing 787-9 Dreamliner, Boeing 787-10 Dreamliner, Airbus A350-1000, and Boeing 777 fleet.
- Maintained impeccable grooming standards and represented the airline’s brand values on every flight.
Education
Bachelor of Business Administration -
LN Mishra Institute of economics and social change
Patna , India 05.2022 - 06.2026
Skills
- Premium Customer Service Excellence
- Passenger Safety & Emergency Procedures
- Luxury Hospitality & Guest Experience
- High Net Promoter Score (NPS) Performance
- Conflict Resolution & Complaint Handling
- Cross-Cultural Communication
- Relationship Building
- Team Collaboration
- Service Recovery
- Attention to Detail
- Problem Solving & Decision Making
- Time Management
- Adaptability & Resilience
- Professional Grooming & Brand Representation
- Inflight Sales & Commercial Awareness
- Cabin Preparation & Compliance
- Food & Beverage Service
- First Aid & Emergency Response
Languages
Hindi
Advanced
C1
English
Proficient
C2
Certification
- Cabin crew initial training certification by Etihad airways
Interests
- Travelling & Cultural Explorations
- Photography & Travel Content Creation
- Learning New Languages
- Reading on Hospitality & Personal Development
- Volunteering & Community Service
- Cooking & Exploring International Cuisine
- Aviation & Travel Enthusiast
Accomplishments
- Awards & Achievements
- Top NPS Performer – Recognized for achieving outstanding customer satisfaction with a consistently high Net Promoter Score (NPS) above 80 for two consecutive months at Etihad Airways.
- Public Speaking Award – Honored by the Bihar State Productivity Council for delivering an outstanding presentation on Sustainability and Development, demonstrating excellence in public speaking, communication, and leadership.
Timeline
Cabin Crew Member
Etihad Airways
10.2025 - Current
Bachelor of Business Administration -
LN Mishra Institute of economics and social change
05.2022 - 06.2026