Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Priyanka Patel

180 Grasmere Ave

Summary

Dynamic professional with a strong background in customer service at Costa Coffee and quality assurance in pharmaceuticals. Proven ability to enhance operational efficiency through effective communication and problem-solving skills. Adept at managing multiple priorities while maintaining high standards of quality and compliance. Committed to fostering teamwork and achieving organizational goals.

Overview

8
8
years of professional experience

Work History

Shop Assistant

Costa Coffee
Rayners Lane
03.2022 - 04.2023
  • Delivered high-quality customer service to promote Costa Coffee’s culture, values, and mission.
  • Accurately input customers’ orders into the POS system and communicate orders to fellow baristas; collect and process payments and provide friendly service to drive customer service and retention.
  • Maintained a clean and organized workspace to optimize operations and enable partners to easily locate resources and products.
  • Prepared and provided consistent hot and cold beverages, whole bean, and food products by following recipe and presentation standards.
  • Reinforced and upheld operational policies and procedures for cash handling, safety, security, facilities maintenance, and inventory management.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Jr. Q.A. Engineer

Gujarat Pharmaceuticals
10.2020 - 09.2021
  • Assisted in quality control testing of pharmaceutical products to ensure compliance with specifications.
  • Maintained accurate and organized documentation of quality control processes and test results.
  • Contributed to investigations of deviations and supported implementation of corrective actions.
  • Collaborated with cross-functional teams to uphold quality standards and regulatory compliance.

Science-Math Faculty

Shree Vidhya Mandir School
06.2015 - 04.2017
  • Delivered engaging and comprehensive science and math lessons to students, fostering a deeper understanding of the subjects.
  • Designed and implemented educational materials, activities, and assessments to cater to diverse learning styles.
  • Provided individualized support and guidance to students, addressing their academic needs and challenges.
  • Contributed to curriculum development and participated in parent-teacher meetings to discuss student progress.
  • Physical Instructor (Part-Time)

Education

Master of Science - Project Management

BPP University
London
10-2023

Master in Science - Bio-Chem

S.P. University
India
06.2020

Bachelor of Science - Botany

M.S. University
India
04.2015

Skills

  • Microsoft Word, Excel, and PowerPoint
  • Effective communication skills
  • Problem-solving and analytical abilities
  • Teamwork and independent work
  • Multi-priority management
  • Motivation and goal orientation
  • Persuasion skills
  • Confidence and sincerity

Hobbies and Interests

Dedicated to personal growth, I actively pursue hobbies that contribute to my holistic development. As an accomplished volleyball player, I've cultivated teamwork and leadership skills. Beyond sports, I am passionate about painting and various art forms, which fuel my creativity and offer a space for self-expression. These diverse interests reflect my commitment to continuous learning and self-improvement.

References

References are available upon request.

Timeline

Shop Assistant

Costa Coffee
03.2022 - 04.2023

Jr. Q.A. Engineer

Gujarat Pharmaceuticals
10.2020 - 09.2021

Science-Math Faculty

Shree Vidhya Mandir School
06.2015 - 04.2017

Master of Science - Project Management

BPP University

Master in Science - Bio-Chem

S.P. University

Bachelor of Science - Botany

M.S. University

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Priyanka Patel