Jordan Cottle

• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Accurately packed and picked high-volume orders in fast-paced environments.
• Processed orders using handheld scanners with speed and precision.

• Worked with compassion and empathy to engage people from diverse backgrounds.
• Prepared hot drinks and snacks for service users, offering warm, welcoming environment for duration of stay.
• Mentored new volunteers, creating opportunities for group and peer support to aid continuous development.
• Provided individualised support and guidance for service users across range of issues to enhance wellbeing.

Work experience at a local library which involves:

• Communicate and support customers
• Offering technical support

This course involved many types of different modules ranging from Maths based modules such as:

• Cryptography
• Mathematical Tools for Computer Forensics and Security

to more forensic based modules:

• Forensic Digital Evidence
• Advanced Digital Investigation Techniques
• Big Data and Cloud Forensics
• Operating System Theory and Implementation

A two year course which involved:

Year 1:

• Principles of computer science (exam)
• Fundamentals of computer systems (exam)
• IT systems security and encryption
• Business applications of social media
• Website development
• Mobile Apps development

Year 2:

• Planning and management of computing projects (assessment)
• Software design and development project (assessment)
• The impact of computing
• Human computer interaction
• Computer networking
• Managing and supporting systems
• Systems analysis and design