Prisca Chidiebere

Financial Control and Reporting

• Build and lead core finance processes from ground up for a newly formed team, including creation of Financial Reporting packs, driving a 40% improvement in turnaround time for executive insights.
• Responsible for the team that produce and submit weekly lost time and cost back reports to support effective cost recovery, forecasting and operational visibility.
• Deliver monthly financial insights and variance analysis on Operational losses and Market Movement impact to senior stakeholders.
• Collaborate with Operations and Risk teams to ensure control frame works are accurately reflected in financial reporting.

Incident and Control Monitoring

• Attend regular incident meetings and produce reports analysing financial impacts, root cause and control failures.
• Review department level manual workarounds and authority data bases, driving improvements in accuracy, consistence, and governance, helping to reduce control gaps by approximately 30%
• Maintain and review cross departmental control documentation to ensure audit, procedure guides and policy alignment.

Stakeholder Engagement

• Act as finance point of contact for Finance forums and reports, internal governance reviews, preparing materials and fielding data driven questions.
• Partner cross functionally with product, Ops, and Risk teams to build financial integrity into new processes and reporting frame works.
• Represent finance in high level governance and service forums (e.g., Service Delivery Committee, Commercial Committee), confidently delivering financial insights, addressing operational risk exposures, and influencing key decisions on control improvement, cost recovery and operational loss exposure, contributing to a 15% reduction in unresolved loss escalations.

Team Support and Training

• Train and support junior analysts while maintaining documentation to ensure consistent knowledge sharing and continuity.
• Conduct onboarding and 1:1 coaching sessions to support knowledge, accelerate development and reduce onboarding time by 20% across finance function.
• Assess team performance and provide constructive feedback to junior analyst through one on one sessions.

Client Management:

• Successfully managed key client relationships, including Capital One, Vanquis, HSBC, Barclays, Lloyds Banking Group, NatWest Group and Spanish Owned Santander UK, contributing to a 25% client retention boost across portfolios.
• Handled a caseload of over 650 administration and insolvency cases end to end, including creditor claims and fund distributions, reducing backlog processing time by 32%
• Liaised with solicitors and accountants as required and sought to develop long-term relationships to benefit work delivery and future client opportunities.
• Worked closely with the training department assessing trainee progress, conducting one-on-one sessions with newer agents for effectiveness coaching on performance and providing feedback regarding areas of improvement and development, improving efficiency by 40% within the first 3 months of onboarding.

Debt Portfolio Optimization:

• Led initiatives to optimise debt portfolios, resulting in a 15% reduction in overall debt servicing costs.
• Used data-driven approaches to identify high risk, high value accounts and priority accounts for debt recovery, improving overall portfolio performance and driving targeted recovery.
• Supported in managing the day-to-day team operations, ensuring a sustainable, high-performing team environment where quality service and licensing deliverables are met according to set KPIs.

Financial Modelling and Policy Strategy:

• Built and maintained advanced financial models for evaluating and improving repayment plans and restructuring options.
• Prepared creditors' meetings to pass and approve resolutions in the proposals resulting in 90% of proposals being passed without revision.
• Acted as policy lead on key updates in line with regulatory change, including banking and insolvency compliance frameworks
• Collaborated with clients to understand their financial goals and tailor debt management strategies accordingly.
• Delivered qualitative and quantitative analysis to feed into the development of robust policy options for addressing emerging issues and improving customer service, obtaining inputs from key stakeholders, developing monitoring/compliance frameworks for ensuring practicable policy application and communicating effective policy recommendations to the senior leadership team.

Reporting and Analysis:

• Created dashboards and comprehensive financial reports highlighting key metrics, performance risks and portfolio trends, contributing to 35% faster decision making cycles.
• Provided senior stakeholders with regular updates on client portfolio health and recovery progress improving issue resolution turnaround by 27%.
• Carried out variance analysis to identify root causes of deviations and recommend continuous improvement.

Data Analysis and Forecasting:

• Conducted in-depth financial analysis and forecasting to assess client account health, recommend payment strategies, and support debt management objectives.
• Developed financial models and forecasts to evaluate and support debt scenarios and management strategies and recovery outcomes.
• Produced high standard documentation including statutory consultations, decision letters, impact assessments, and SOPs, translating complex data into actionable outputs for internal and external stakeholders.

Client Communication:

• Communicated financial insights to clients in a clear and concise manner.
• Worked cross functionally with legal, compliance, and internal teams to manage newly insolvent accounts, ensuring full documentation and timely statutory responses.
• Adapted communication for both technical and non technical audiences, ensuring clarity and confidence in all decision making processes and maintaining relationships with stakeholders across all levels, including regulators, legal representatives, and internal management.

Risk Assessment:

• Identified and assessed risks across debt portfolios, recommending appropriate mitigation actions to protect clients and the business.
• Investigated financial crime risks such as fraud and misselling across multiple product types, including loans, store cards, credit cards and student loans.
• Processed sensitive account changes with accuracy, including updates for bankruptcies and insolvency fillings via the original register.
• Monitored market trends and regulatory changes to ensure compliance and audit readiness with industry standards.