Summary
Overview
Work History
Education
Skills
Additional Accomplishments
References
Timeline
Generic

Robbie Black

Stirling

Summary

A highly motivated Individual with a strong work ethic and proven adaptability. Demonstrates excellent interpersonal and communication skills, with particular strengths in customer service, multitasking and time management. Consistently delivers against organisational objectives through effective and efficient working practices, maintaining composure and focus under pressure. Dedicated to supporting the enhancement of brand reputation by ensuring consistent, positive customer experiences.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Diligenta
Stirling
03.2025 - Current
  • Deliver empathetic and professional support to customers managing life assurance, pensions, investments, and savings, ensuring a seamless experience during critical moments, including retirement planning, bereavements, and personal updates.
  • Manage complex inquiries through multiple channels (phone, email, chat), simplifying technical information for easy customer understanding, while maintaining a calm and respectful approach.
  • Adapt quickly to changing priorities, leveraging comprehensive training and a technology-driven approach to handle a diverse range of customer needs with accuracy and efficiency.
  • Demonstrate strong problem-solving skills, resolving issues efficiently, and meeting performance targets for response times and customer satisfaction.
  • Work collaboratively in a diverse team environment, consistently embodying Diligenta’s values of integrity, respect, and excellence.
  • Utilise Microsoft Office (Word, Excel) to track customer cases and communicate with internal teams.

Marketing / Advertising Consultant

Corn Exchange
Stirling
04.2023 - 03.2025
  • Designed and created cost-effective advertising materials using various graphic design tools.
  • Managed content marketing for Corn Exchange and Belhaven Pub to enhance customer engagement.
  • Conducted target audience research to inform effective marketing strategies and campaigns.
  • Implemented dynamic marketing campaigns and organized personalized business ventures for diverse audiences.
  • Maintained knowledge of emerging marketing trends to improve customer retention and drive promotions.

Front of House Staff

No.2 Baker Street
Stirling
08.2020 - 03.2025
  • Delivered excellent customer service in fast-paced environment while taking and serving orders.
  • Maintained strict adherence to food safety and hygiene measures during meal and drink preparation.
  • Managed outside dining area, overseeing setup and closing procedures.
  • Ensured cleanliness within pub and kitchen, monitored drink stock levels, and conducted inventory checks.
  • Utilised Greene King EPOS systems for cash reconciliation, ensuring accuracy and vigilance.
  • Complied with health and safety regulations, maintaining tidy areas while identifying hazards.
  • Facilitated constant communication between kitchen and bar staff to optimize operations.
  • Supported multiple Greene King establishments by covering absences, enhancing hospitality knowledge.

Education

Bachelor of Arts - Film and Media

University of Stirling
Stirling
04.2023

HNC - Media and Communications

West Lothian College
Livingston
06.2019

Skills

  • Project management
  • Digital marketing
  • Microsoft Office proficiency
  • Graphic design
  • Database management
  • Ad planning and publishing
  • Trend analysis
  • Content development
  • Web development
  • Event organization
  • Customer focus
  • Health and safety compliance
  • GDPR knowledge
  • Communication skills
  • Analytical thinking
  • Creative problem solving
  • Time management
  • Attention to detail
  • Presentation skills
  • Information delivery
  • Ability to work under pressure
  • Meeting deadlines
  • Customer support services
  • Technical communication skills
  • Problem-solving strategies
  • Case management expertise
  • Customer relationship management (CRM)
  • Marketing strategy development
  • Active listening skills
  • Conflict resolution techniques

Additional Accomplishments

  • Social secretary at Theta Alpha Society, Former social secretary of the University of Stirling’s Theta Alpha Society established to improve student experience and skills through organising charity and entrepreneurial events. Successfully managed a charity fundraiser for Alzheimer's Research UK (“Britain and Back”) raising over £1650 by running 1748 miles as a society, my average daily distance ran was 10km, demonstrating ambition and commitment to the task at hand. Utilised project management skills by building a music event from the ground up, developing Gantt charts to ensure the project was delivered on time and within scope, sales plan, and cost management structure and procuring our equipment, we successfully raised £680.00 in profit in one music night.
  • Voluntary work through the Boys Brigade, Achieved The Queens Badge - The Highest award to be gained. Supporting and leading other boys through their various years in the organisation participated in fundraising events.

References

References available upon request.

Timeline

Customer Service Representative

Diligenta
03.2025 - Current

Marketing / Advertising Consultant

Corn Exchange
04.2023 - 03.2025

Front of House Staff

No.2 Baker Street
08.2020 - 03.2025

Bachelor of Arts - Film and Media

University of Stirling

HNC - Media and Communications

West Lothian College
Robbie Black