Prince Sarpong
Houghton Regis, Dunstable,Herefordshire
Summary
Dedicated care professional with expertise in health and safety compliance, supported living care, and elderly care. Skilled in wheelchair transfer, CPR certification, and providing assistance with errands, ensuring compassionate and efficient support for individuals. Calm under pressure with a strong commitment to delivering high-quality care tailored to diverse needs.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
Support care worker
Private Home Care
Dunstable, Central Bedfordshire
01.2023 - 09.2025
- Facilitated daily living activities, promoting independence and well-being for individuals.
- Provided emotional support and companionship to enhance service users' quality of life.
- Maintained cleanliness and organisation of living spaces to ensure safety.
- Communicated effectively with healthcare professionals to relay critical client information.
- Communicated effectively with healthcare professionals to relay important information regarding client needs.
- Participated in training sessions to improve skills and knowledge in support care practices.
Problem solver
Amazon
Luton, Central Bedfordshire
05.2020 - 08.2023
- Identified and resolved complex issues by analysing operational workflows and implementing effective solutions.
- Collaborated with cross-functional teams to enhance processes and improve overall efficiency within organisation.
- Led initiatives to streamline problem-solving processes, significantly reducing time taken to address customer concerns.
- Mentored junior staff on best practices for troubleshooting and effective communication with stakeholders.
- Virtualised or graphically visualised system operations to identify areas for improvement
- Conducted regular training sessions to enhance team members' skills in identifying and addressing operational challenges.
QC assistant
Signature Flatbreads
Dunstable, Central Bedfordshire
08.2015 - 04.2020
- Conducted quality inspections on production lines to ensure compliance with established standards.
- Assisted in implementing quality control procedures to enhance product consistency and safety.
- Collaborated with production teams to identify and resolve quality issues promptly and effectively.
- Documented and reported deviations from quality standards to facilitate corrective actions.
- Monitored raw materials and finished products for adherence to specifications and regulations.
- Performed administrative duties, facilitating smooth operation within the QC department.
- Assisted in calibration of lab equipment for optimal performance.
- Ensured product quality by conducting regular inspections and tests.
- Maintained a clean, safe working environment with adherence to health and safety regulations.
- Provided technical support to QC team, enhancing overall productivity.
- Facilitated day-to-day quality inspections and maintained related documentation.
IT support technician
ST. John of Hospital, Ghana
Duayaw Nkwanta, Ahafo Region, Tano North
02.2010 - 12.2013
- Provided technical support for hardware and software issues across various platforms.
- Assisted users in navigating software applications and troubleshooting connectivity issues.
- Conducted system updates and maintenance to ensure optimal performance of IT infrastructure.
- Monitored system performance and identified potential areas for improvement in efficiency.
- Prevented potential data loss by implementing backup strategies.
- Provided technical assistance to staff members, increased productivity levels.
- Trained non-technical staff members, simplified their interaction with tech tools and devices.
- Conducted regular maintenance checks for prolonged equipment life span.
- Assisted in software installations to ensure optimal operating systems.
- Installed PAN and WLAN networks at remote locations.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Tracked computer system and network performance to identify root causes of issues.
- Carried out new hardware installations and updates, keeping systems functional and secure.
Education
Bachelor of Science - Information System Science
Regent University Collage of Science and Technology, Ghana
Accra, Ghana 08.2005 - 09.2009
Certificate of Higher Education - Computer Hardware
Salu Computer Systems
Accra, Ghana 03.2003 - 11.2004
Skills
- Health and Safety Compliance
- Calm under pressure
- Supported Living care
- Elderly care
- Wheelchair transfer
- CPR certification
- Errands assistance
- Hardware fault repairs
- Software issue diagnosis
- Operating systems expertise
- IT help desk services
- Hardware repair and upgrades
Affiliations
- Enjoy singing, reading, playing pc games and socializing and listening to music.
Languages
English
Intermediate
Twi
Intermediate
Accomplishments
Bachelor of Science (Degree)
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Support care worker
Private Home Care
01.2023 - 09.2025
Problem solver
Amazon
05.2020 - 08.2023
QC assistant
Signature Flatbreads
08.2015 - 04.2020
IT support technician
ST. John of Hospital, Ghana
02.2010 - 12.2013
Bachelor of Science - Information System Science
Regent University Collage of Science and Technology, Ghana
08.2005 - 09.2009
Certificate of Higher Education - Computer Hardware
Salu Computer Systems
03.2003 - 11.2004